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Name: THE AUSTRALIAN SMALL BUSINESS BLOG
Location: Melbourne, Victoria, Australia

The Australian Small Business Blog has been created by Dr Greg Chapman, MBA, to provide education & support to Small Business Owners. If you would like to contribute to this blog, please email us. If you want to comment on an article, click on the speech bubble at the end of the article. If you want to see other comments, click on the hyperlinked time of post. Send a copy of the article by clicking on the envelope. Dr Greg Chapman is also the Director of Empower Business Solutions and The Australian Business Coaching Club, which provides business coaching and advice to small business owners. He is the publisher of The Small Business Achiever Dr Greg Chapman is The Business Brain Surgeon.

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Dr. Greg Chapman is
also the author of
The 5 Pillars of Guaranteed
Business Success

The 5 Pillars of Guaranteed Business Success

Monday, September 28, 2009

Making Your Business Run Without You


Most business owners waste their time doing low value work. They spend dollar time on penny jobs. Find out what brain surgeons do, and then change your business and your life.




May Your Business Be - As You Plan It.

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.


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Sunday, August 10, 2008

Buying and Selling on Price



All businesses should endeavour to create points of differences for their product or service, but what about if you are selling an undifferentiated product, something that is truly a commodity, such as petrol or even bottles of Coca Cola (which of itself is not a commodity, but you will get exactly the same product whether it’s from a milk bar or supermarket, here or across the country). Businesses that sell commodity products tend to sell with price as a point of difference.

There are two things that influence this:

  • geographical location (convenience and cost of supply), and
  • buyer knowledge of the market place.

Taking the first point, geography, this is about how far you are prepared to chase a bargain. You might drive across town to save $100 on a refrigerator, but would you do the same for a $1 saving on a six pack of Coke? Probably not. Economists call this the cost of shoe leather- this distance and effort you would give in time and money to achieve that saving.

What does this mean for your business? When setting commodity pricing, you only need to survey your competitors in your ‘economic’ neighbourhood.

The second factor influencing this is the buyer knowledge of your price difference. If they don’t know about it, they will not find you and may pay more than they should. This is why petrol stations have massive signs proclaiming their prices. Which brings me to the latest government efforts to increase consumer knowledge of prices. Will this really help small business and give lower prices to consumers?

First of all there is FuelWatch currently only operating in WA. Most motorists when they are low on fuel, like to fill up while they are already in their car on some other errand, rather than make a special trip. Generally this means they may pass half a dozen petrol stations (depending on the length of the trip) and will be able to see variations in price on station signage, and would be able to determine a good price for that part of their city at the time they are wishing to fill.

Service stations are highly competitive changing their prices several times a day. Can you think of any other product where that happens? The station owner will opportunistically drop their prices if their sales are low, and increase them when it is high. This is exactly how a good market should operate. By enforcing the price changes once per day, the motorist will be the loser. I would also expect that the independents will lose, as they are the most nimble. This will ultimately see a loss of competition- the opposite of what the government is trying to achieve.

The other scheme introduced by the government is GroceryChoice. In this scheme, the results that are reported are a month old, while grocery prices change at least weekly. (At least FuelWatch reported daily.) Also the baskets used are not transparent, so you have no idea whether this represents what you would buy. So consumers will ignore this, and still look to newspapers to see where the best prices are every week.

At one level, you might argue that this is a largely harmless waste of taxpayer funds, but there is a more ominous side. While people will not use this site much, when they do it will re-enforce the supermarket duopoly between Coles and Woolworths (Safeway). These two chains monitor their competition’s prices very closely. The website results prove this with only cents different between the two.

Where there is a significant difference is between the big chains and the independents whose prices are higher. Now there will be independents that are cheaper for some things than the big two, but because there are so many of them, the government has lumped them all together. However, from the consumer perspective, it ‘proves’ that they are cheaper than the independents. No wonder Coles and Woolworths love this! Once again, by interfering in the market, the government will drive the independents out and lessen competition, resulting in higher prices.

If businesses are selling commodities, and selling on price, advertising that fact is important, but when governments involve themselves in the marketplace to fix something that is not broken, casualties are inevitable and ultimately consumers and small business owners are the losers.

Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.



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Saturday, June 28, 2008

Godzilla (ACCC) vs eBay



While the Australian Competition & Consumer Commission spends a lot of time keeping an eye on the big end of town, every once in a while it takes on an issue of interest to small business. A while ago I wrote an article on the ACCC taking on Google (Godzilla vs Google) where I said that while some aspects of the ACCC case were valid, I thought that the a big part of it was futile.

However, ACCC have now taken on eBay for an entirely different matter, and this time I believe they are on stronger ground.

eBay issued an edict last month that from now on all sellers would have to use Paypal, the eBay owned payment gateway, (except if they use COD). The issue with this is that Paypal charges higher fees than other payment gateways and the ACCC regards this is monopolistic bullying behaviour of eBays clients to force them to use its financial services provider to increase their profits.

Now if eBay did this as a start-up venture, and it was just a condition of selling on their platform, it would not be an issue as there may have been a number of other similar sized auction houses providing similar services, but it did not do this when they were small, as it may have scared off sellers with its higher fees. Instead, eBay waited until they dominated the market before they tried this on.

Initially, eBay was going to ignore the ACCC’s ruling, after all, Australia is a small country, and it did not want its really biggest markets getting similar ideas. However, there has been a worldwide backlash against eBay by sellers on this, and other countries competition regulators took a keen interest in what was happening here which is widely seen as a test case.

The current state of play, is that eBay has realised it can’t thumb its nose at the ACCC and just impose its plan on Australian sellers and will now fight this in court. With the ACCC having tasted blood in some very high profile recent cases, eBay is getting nervous.

Here is an excerpt from an email sent to eBay sellers this week:

Changes to eBay.com.au scheduled for 15 July are being postponed until the review process with the Australian Competition and Consumer Commission (ACCC) regarding its recent draft notice is complete. As previously announced, eBay.com.au is continuing to work with the ACCC to achieve an outcome that benefits buyers and sellers

Changes that came into effect on 21 May 2008, requiring all sellers to offer PayPal, will remain. These changes mean that all buyers have the option of choosing PayPal, the safer payment method for shopping on eBay.com.au. Payment methods that are currently permitted will continue to be allowed on eBay.com.au until further notice. (my emphasis)

How deliberately misleading is this? In the second paragraph they at first seem to be saying you have to use Paypal, and later on grudgingly admitting that you can use other options. Arguments can be made to favour the use of Paypal, making the transaction safer for all, but rather than making this case, it wants to force its customers to pay more.

From a customer service perspective, what does this say about eBay. Would you want to continue to use them if you had a choice?

Go Godzilla!

UPDATE: eBay now forcing people to include Paypal as a payment option and deleting auctions where a preference for another payment option is given. Game On!

Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.



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Saturday, May 31, 2008

Working Smarter, Not Harder



The idea of working smarter not harder is a mantra most businesses owners understand even if they don’t actually follow it. Small Business owners often believe that big organisations have this nailed. However, after an interesting time in politics this week, you can see that our prime minister has not got this nailed.

I don’t care what your politics are, no-one would disagree our prime minister works extremely hard. He also has a hard earned reputation as a micro-manager and a control freak. He appears very busy, but is he affective?

When you run a business as big as the country, you can’t do it on your own. However, the way it is currently run, all decisions are being made by Mr Rudd and his office. His ministers are being over-ruled and the advice of their departments ignored. Now the peasants are revolting!

How long can he expect them to work the way he does if he doesn’t value their input and expertise. Where this will end is the staff (the public servants) will go through the motions, doing just enough to keep their jobs, knowing that he will in the end change whatever they suggest and do it his way. Why would you put in extra effort if it is not valued and recognised. Note, in small business ‘staff’ also applies to your contractors and suppliers.

When a business owner, or even Mr Rudd, have a bad week like this, their response is usually to resolve to work harder. This ultimately ends up driving away their staff and destroying themselves. Do you really believe becoming more productive at being ineffective will improve your business? Does any of this resonate for your business?

So what should Mr Rudd do? Well he could learn how to work smarter by attending my

Get Your Business Into Gear This Financial Year – Business Owners Retreat

although I don’t think there will be enough seating for his retinue. Alternatively, here are a few steps he should take:

1. Step Back! Review where you are going so you can prioritise. Otherwise you will spend your time reacting to every event that could be handled by others. You will become a firefighter, rather than leaving your staff to fight the fires so you have more time to look at ways to stop them starting in the first place. By fighting them yourself, you will have implicitly told your staff that you don’t trust them, and think they are incompetent. If you really believe that is true, replace them, although most times, the fault lies with you.

2. Share your vision with your staff and align their personal goals with your business objectives. Remember, they will not be as driven as you because you get most of the recognition and rewards. Wherever possible share these with your staff. Don’t hog the limelight.

3. Clearly define their roles, responsibilities and authority and let them do their jobs. You can’t control everything. If you continually intervene, your staff will believe that this is not their role, no matter what you say and you will always have to do their jobs for them.

4. Manage your business by reports. This gives you time to work on strategy. You can use the reports to monitor performance.

5. Regularly review your progress and when the facts change, don’t be afraid to review your objectives. (Unfortunately this rarely happens in politics as they tend to lock themselves into ideological, as opposed rational positions. Don’t let this happen to you as a business owner.)

It is often easier to see what others are doing wrong and the impact that it has on them. Learn from them and if you want help working smarter, please find our more about my Business Owners Retreat, and how 2 business owners Doubled their business in a year!

May Your Business Be As You Plan It!

Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.



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Tuesday, May 06, 2008

Segmenting Your Market’s Mind



One very well known marketing strategy is to segment your market and provide different offers to each segment specially targeted to that segment. If you were Ticketmaster, you might send information on the new opera season to the older segment of your database, and information on touring pop groups to the under 30’s. (Of course there are people under 30 who like opera, but when you want to get the most for your advertising buck, you go where the numbers are.)

Segmenting your market by age, gender, geography, income etc is done all the time by good marketers, but what if you could segment your market by the way they think? How powerful would that be? Saab have done just that. Unfortunately, I can’t give you a link to this novel online ad which is currently showing in the Faifax media, as they rotate their ads, but I will describe it so you will recognise it.

Have you seen the spinning ballerina test? See an example here. It is a rotating image which can be used to tell if your left brain or right brain dominates your thinking. Psychologists tell us that the person who is left brained tends to be more logical, methodical and organised. The right brainers, on the other hand, tend to be driven more by instinct and emotion and are more creative. They also say if you see the lady rotate anticlockwise, you are left brained, clockwise, you are right brained.

So back to the ad, which starts off with this rotating lady. It asks you to see which way the lady rotates for you and then asks you to select the appropriate button. You then get taken to a Saab ad in which the copy is tailored to whether you are left or right brained. If you are left brained, it tells you how many horsepower the car has and how fast it will accelerate and gives you details on the dimensions. If you are right brained, it explains the experience of power and the thrill you get with the acceleration, and the luxurious feel and comfort that the car gives you.

So Saab has created an ad which has been crafted for the way you think and you select the ad that is most likely to be a selling success for you!

For the record, I have seen the lady spin both ways.

Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.


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Thursday, December 20, 2007

The Year in Review


As the year draws to a close, it is an opportune time to have a look at the scorecard for your business. You know, the one you prepared at the beginning of this year with your 2007 goals? Did you have a scorecard with goals? How did you go?

If you did not have goals, the chances are, your results were much the same as last year and your business is pretty much where it was in 2006 and next year is looking like more of the same. This tends to be the result when you don’t set goals.

Maybe you did set goals. Did you have a plan to achieve the goals? If the answer to that question was no, the chances are you made some, but not all of your goals. The very fact that you wrote out your goals will have made a difference, because goals create a focus. However you also need a plan. That is, the steps you would take to achieve your goals. What strategies you would use, and the tactics you would employ to turn your goals into reality.

So, you had the goals, and a plan but still did not get the results you wanted? Did you actually carry out the plan? Did you track your performance against your plan? When you regularly refer back to your plan, you are far more likely to achieve your goals as this forces you to step back from the coalface and work on your business. When performance was less than expected, did you adjust the plan? While persistence is a virtue in business, the same cannot be said for hitting your head against a brick wall. Perhaps there was an easier way? Did you seek advice when things were not working? While there is a cost to getting advice, even if it is just your time, the cost of trial and error is many times higher, and very demotivating.

If you did not achieve what you wanted to achieve in 2007, when look back on the year, and the goals, the plans, the actions, the tracking and the revisions is there something you didn’t do that would have made a difference? If you want 2008 to be different you must do something different.

The definition of insanity is to do the same thing over and over again, and expect something different to happen. Make 2008 different. Find out how in:

The Five Pillars of Guaranteed Business Success

May Your Business in 2008 be as You Plan It!

Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems.


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Friday, November 30, 2007

Small's not so beautiful


AUSTRALIAN small business, in many respects, is recognised as the backbone of the economy. According to government statistics, there are more than 1.88 million small businesses, employing 3.6 million people. Their combined capitalised worth is $4.3 trillion -- more than four times that of the Australian Securities Exchange.

Yet the statistics mask the reality that most small businesses are very small, with many being home-based, and most of these micro-businesses never manage move to the next level, if they survive beyond the first few years.

"Running a business is a challenge: it's an emotional, financial and mental merry-go-round and it has become even harder with red tape, tax and professional standards being so much more complex," says Tony Steven, chief executive of the Council of Small Business of Australia. "However, the basics remain the same."

Getting back to the basics of business is one of the key themes explored by business coach Dr Greg Chapman, in a book he has just released, The Five Pillars of Guaranteed Business Success.

Chapman, who is also a Telstra Business Awards judge, says a high percentage of businesses stay small because their owners lack the vision, passion and skills to take them ahead. "What happens to most small businesses is nothing. They just stay small," he says. "Up to 98 per cent of small businesses are effectively 'micro-stayers', trapped inside a microbubble with little prospect of escaping, because they don't know how to grow."

Chapman says there are basically five reasons why micro-businesses don't move to the next level, with a lack of vision by the owner as to where the business is going to be in the future being top of the list.

"Without any direction, you really don't have any strategy, and strategy is the lever that lifts you from where you are today to where you want to be in the future," he says.

A second key reason is a lack of passion in their business, with many owners not having the commitment to take their business to a higher level. "You need the right vision to give you the passion, the commitment to stay the course and overcome the obstacles that do appear," Chapman says.

He says another reason why businesses stay small is that they don't plan, and therefore don't have the confidence to take the risks they need to take to achieve better results.

"It's not enough to have a vision and a passion; you actually need a plan to take you there. It's the roadmap; without a plan, all you really have is a dream, and we know how often they come true."

Chapman says the fourth reason why businesses stay small is that business owners don't value their time and are often working in their business rather than on their business, by performing tasks that can be delegated or outsourced.

Lastly, Chapman says business owners who fail to invest in education are also greatly limiting their growth potential. "When you value your time, you will also understand the value of knowledge," he says. "If an owner is not willing to invest in their own education and sees that as a cost instead, they have just resigned themselves to the school of hard knocks."

If business owners don't address these key factors, Chapman says, "they will be unable to grow beyond a certain level. The owner becomes frustrated and ultimately resigned to being a micro-stayer."

He says owners need to be open and honest that they are caught in a trap. "It's as if you've got a medical problem; you've got to diagnose the problem before you can do anything about it. Business owners have to be committed to really addressing their problems and doing something about it".

Over to You. What do You Think? Post Your Comments Below.


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Friday, November 09, 2007

First Impressions always Count


Does your branding link your business cards to your letterhead, to your displays and packaging, to your banners and to your Website?

Does each component of the brand come together to give a consistent message no matter what the situation?

If the customer does not connect the dots then how long does it take to loose someone if the branding is not giving the right message?

Consider the message below and then consider the speed with which potential customers make up their minds to connect to or leave your brand in any medium. Studies show Internet users make up their minds about the quality of a website in the blink of an eye. Researchers found that the brain makes decisions in just a 20th of a second of viewing a webpage. They were surprised, as they believed it would take at least 10 times longer to form an opinion. The study, published in the journal Behaviour and Information Technology, also suggests that first impressions have a lasting impact.

Speedy conclusions
The Canadian researchers showed volunteers glimpses of websites, lasting for only 50 milliseconds. The volunteers then had to rate the websites in terms of their aesthetic appeal. The researchers found that the speedily formed conclusions closely tallied with opinions of the websites had been made after much longer periods of examination. Gitte Lindgaard, lead researcher, of Carleton University in Ottawa, Canada, said, "My colleagues believed it would be impossible to really see anything in less than 500 milliseconds, Judgments were being formed almost as quickly as the eye can take in information".

Lasting impressions
The researchers also believe that quickly formed first impressions last because of what is known to psychologists as the "halo effect". If people believe a website looks good, then this positive quality will spread to other areas, such as the website's content. Since people like to be right, they will continue to use the website that made a good first impression. This will further confirm that their initial decision was a good one. Gitte Lindgaard warned "unless the first impression is favourable, visitors will be out of your site before they even know that you might be offering more than your competitors".
Richard Gill is the director of The Banner Lady.

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Wednesday, November 07, 2007

Selling a Business









The real test of business success is to see the value others place on your business. That is, how much they are prepared to pay you to own it. However, few owners see the return on their money and time spent building their business when they try to sell it.

Someone buying a business has similar considerations to someone buying a home. If the home is new or well maintained, and little expenditure is necessary to make it they way they want before moving in, the buyer will pay more. If the house is run down, and requires substantial renovation, they will insist on paying much less. Taking the analogy further, if buying a vacant block, they will have to also budget for the house to be built.

When buying a business, the comparison is between taking over a going concern, building up a run down business or starting a new business from scratch. Buyers will consider the saving in time and effort through buying a going concern that provides predictable incomes and operates smoothly when compared with one that has been managed poorly, or the effort of creating a new business.

Unfortunately, most businesses are totally dependent on their owners. When they aren’t there, nothing happens or sales drop. When a buyer looks at such a business, they will value it on its physical assets and its existing customer base. The value of the customer base may be heavily discounted if it is believed that the customers have a strong personal connection with the owner. Little or no value will be placed on the future growth potential of the business as the owner has basically done nothing to tap it. Why should a buyer pay for value that the current owner has missed. The buyer must put in the effort to unlock that potential and take all the risk if they are to be a success. They will also discount the value where it is possible key staff may leave soon after the existing owner. If there are no systems, all they are really buying is a customer list of dubious value, plus a few used assets.

Compare how a buyer values a well managed business. Along with the assets and the existing customer value, the buyer will see a marketing system which has allowed the existing owner to grow their business. They may see year on year growth in sales and profit. They will see systems in all areas of the business so if staff leave, they can bring in new staff and train them to run the business in the same way. The buyer in this case may pay 3 or 4 or even more times the annual profit of the business in addition to its other assets. (Highly successful listed companies sell for 20 times their annual earnings or more).

The difference between these two scenarios is business systems that ensure that the business runs smoothly, that there is a marketing strategy that provides predictable sales growth and systems that manage the people within the business. These systems make the success of the business independent of ownership. Whenever risk is reduced, price can be increased. The time to put in these systems is not when you are trying to sell the business. You can’t fatten a pig on market day, as one politician is regularly quoted as saying. These systems should be put in place now. They are part of your Exit Strategy.

The best time to prepare your exit strategy is when you start your business, but it is never too late.

Find out more about these strategies at:


This book, which has a forward from Tony Steven, the CEO of COSBOA, the peak small business organisation in Australia, comes with a $100 of business tools, and provides an easy to understand, step-by-step approach on how to improve your business, starting with your goals, right through to systems and sales.



Please visit Five Pillars for more information on “The Five Pillars of Guaranteed Business Success”

May Your Business be as You Plan It!


Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems.





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Tuesday, October 16, 2007

Where to Start?









When looking at your business, is it like looking at one of those houses that real estate agents love to call: “a renovator’s delight”? You know, it is basically sound structurally, but the paint is peeling, cracks are showing and the garden is a mess. It does not need a huge amount of effort, just a bit of love and attention, some elbow grease and a bit of know-how. Or is it like a sapling with shoots growing everywhere but with no clear growth direction and shallow roots?

Whatever your business looks like, when seeking to renovate or prune it into shape, the question is where to start? Should it be on your marketing or your systems, or perhaps your website or sales? The correct answer is to re-look at your goals so that every effort you make is taking your business in the direction you want it to go. Otherwise you will waste considerable time and money with unfocused strategies- scarce resources in small business. This is the difference between a light bulb and a laser beam which can cut through steel.

A systematic approach to renovating or pruning your business into shape is provided in the NEW book:

This book, which has a forward from Tony Steven, the CEO of COSBOA, the peak small business organisation in Australia, comes with a $100 of business tools, and provides an easy to understand, step-by-step approach on how to improve your business, starting with your goals, right through to systems and sales.

When you truly understand where your business is going, the job of defining a marketing strategy and putting in place systems becomes much simpler. Without this understanding, every day is a battle for survival, a hand to mouth existence. With it, every strategy you implement is about creating an unassailable position for your business in the marketplace.

Please visit Five Pillars for more information on “The Five Pillars of Guaranteed Business Success”

May Your Business be as You Plan It!

Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems.




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Tuesday, September 25, 2007

Why Most Businesses will Stay Small










This is the Preface from “The Five Pillars of Guaranteed Business Success” by Dr Greg Chapman, to be released shortly.

While many business advisers seem to preach doom and gloom for small business survival, based on my research they do not have to be so pessimistic. While there is a high attrition rate in the first few years of a business’ life, most do survive this period. A far bigger issue for most small business is not that they fail, but that they stay small. They stay micro-businesses, or Micro-Stayers.

Being a Micro-Stayer leads to its own problems. Disenchantment, and frustration are just the start, but there is another course. There is a small group of businesses that are emerging from the Micro-Stayer cave. This book is about what these Emerging Businesses have discovered, and the steps that any Micro-Stayer can take to join them.

In the Five Pillars of Guaranteed Business Success, you will learn why most businesses stay small, and the steps you must take to avoid the Micro-Stayer fate. You will learn how to utilise each of the Five Pillars in your business to enable you to increase your profits, to make it run without you, and to turn it into a saleable asset.

There is, however, one step between the business know-how contained within this book, and success. So The Five Pillars of Guaranteed Business Success also reveals what stops most business owners applying this knowledge, and how you can overcome this major obstacle.

The steps contained within this book have already been successfully applied by many small business owners, and I would love to hear how this book has helped you.

May Your Business be as You Planned It

Building a successful business is more complex than ever in the 21st century, the five pillars: planning, marketing, systems, motivation and discipline are built on the foundation stones outlined in this book.

Greg Chapman gives you the business owner a real insight into each of these areas and begins the realisation that you should not be your business, but rather you should let go and enable your business to grow without you.

Leadership is more than management and using his advice your business can serve you, assist you to live a better and less stressful lifestyle, after all you are the one who has taken the risks, put in the hard work and created your dream, you deserve it.

TONY STEVEN- CEO Council of Small Business of Australia

Please visit Five Pillars for more information on “The Five Pillars of Guaranteed Business Success”

May Your Business be as You Plan It!



Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems.



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Sunday, September 09, 2007

What it Takes To Succeed in Business









This is an edited extract from “The Five Pillars of Guaranteed Business Success” by Dr Greg Chapman, to be released shortly.


Before we look at the Five Pillars of Business Success, we will take a look at what causes business failure. And it is always one or more of the following:

· No clear business objectives established
· An unachievable or inadequate profit objective
· No sales and marketing systems
· The business is run tactically (that is day-to-day)
· No staff training programs

But by implementing the Four Pillars of Business Know-How, these five reasons for failure can be eliminated. Does that guarantee success? If you implement these Four Pillars, and you are absolutely determined to succeed- the Fifth Pillar, I can guarantee you will! To succeed, you need a certain amount of knowledge, but you don’t have to be a genius. You can hire them. In fact, they are not that expensive. You also need total commitment to your vision. When the two are put together, you will be unstoppable.

In order to succeed in business, you must first understand what makes successful businesses work. Successful businesses don’t just happen by accident. It is all very deliberate. And they all share these features:

· They have a laser-like sales and profit focus
· They use systems throughout their business
· They sell products and services that people actually want

While this sounds quite soulless, ask yourself:

Why am I in business?

Whether you are a baker, builder or broker, if the answer is not:

“To make a profit”

what you own is not a business, it is a charity.

Now there is absolutely nothing at all wrong with charities, but they have different objectives to businesses. You may also strongly feel that you are in business for some higher moral purpose- to raise funds for a charity, for example. But unless your business makes a profit, you are reducing your ability to contribute to that cause while you are trying to keep your business afloat.

The next question to ask yourself is:

What Business am I in?

Your answer should be:

“The Selling Business”

Nothing happens in business until a sale is made.

Your profit will depend on four things:

· Your available market (potential customers)
· Your ability to create selling opportunities from that market
· Your marketing & sales skills
· Your ability to make profitable sales

For most businesses, there is no lack of market opportunity, but there is a lack of strategy, plan and systems.

The old saying:

Work Smarter, Not Harder

means developing skills in each of these areas which will ultimately enable you to achieve more with less effort. Like the difference between a learner swimmer thrashing around in the water, and the Olympic swimmer who seems to glide effortlessly to the finishing line leaving barely a ripple in the water. The beginner wastes all his energy in making waves. The Olympic swimmer puts all her energy into moving forward.

In an ideal world you would attack all Five Pillars together, but owners usually don’t have the time (or patience) to do that. So if you can only do one at a time, understanding which area you should tackle first is essential.


Please Contact Dr Greg Chapman at www.GregChapman.biz for more information on “The Five Pillars of Guaranteed Business Success”

May Your Business be as You Plan It!


Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems.


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Saturday, May 05, 2007

Golden Rules of Websites - Rule 5 in a series

By Ron Stark


Imagine you have a restaurant and you need a new chef. Will you employ an electrician because you have an electric stove, or will you employ somebody who knows about food and what makes your customers come back for more? Websites are a bit like that, too. They're no more about computers than a phone call is about electronics or holiday flight overseas is about aeronautical engineering.

If you concentrate on your business needs, your website design almost happens by itself. Concentrate on your customer needs, and your website will work for your business. Concentrate on website development, and your business and your customers take a back seat - which is not where they're supposed to be!

So how do you identify the website provider you need to avoid? That's one who talks about site architecture, layout, computers, server space, hosting, download limits and so on. It's the one who talks about the technology they'll use to build the site. In other words, avoid the developer who talks about all those things that have nothing to do with your business needs or your customers' needs.

Also avoid the developer who tries to get you to sign off on a final design before they start - that simply sets the scene to charge you for design changes. The reality is that you often recognise better ways of laying out a website, and breaking up content, while you're building it. That's the very nature of the beast. You need the freedom to allow your website to seamlessly and freely evolve during construction - and, of course, afterwards .

So how do you select the right website provider? That's the one that learns about your business, your customers, your market and your objectives. It's the one who asks how your business will evolve and grow, so that your website can easily accommodate those changes. It's the one that also understands marketing and how visitors to your website think and behave.




Golden Rule 5
Just because somebody understands computers and can also build websites, that is a poor reason to engage them to build your website.


This is the fifth article in a series that exposes the many, yet frequently overlooked fundamental business principles that successful websites should follow. The author Ron Stark is the founder of Snapsite, who make the effort to first understand your business.

The Australian Small Business Blog


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