My Photo
Name: THE AUSTRALIAN SMALL BUSINESS BLOG
Location: Melbourne, Victoria, Australia

The Australian Small Business Blog has been created by Dr Greg Chapman, MBA, to provide education & support to Small Business Owners. If you would like to contribute to this blog, please email us. If you want to comment on an article, click on the speech bubble at the end of the article. If you want to see other comments, click on the hyperlinked time of post. Send a copy of the article by clicking on the envelope. Dr Greg Chapman is also the Director of Empower Business Solutions and The Australian Business Coaching Club, which provides business coaching and advice to small business owners. He is the publisher of The Small Business Achiever Dr Greg Chapman is The Business Brain Surgeon.

Featured Book

Dr. Greg Chapman is
also the author of
The 5 Pillars of Guaranteed
Business Success

The 5 Pillars of Guaranteed Business Success

Wednesday, December 23, 2009

Small Business Owners Christmas Party


At this time of year, we hear of all the extravagances of the corporate Christmas parties. Who says the self-employed can't have fun as well?





May Your Christmas Be - As You Plan It.

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.


Share This Article: Small Business Owners Christmas Party

To send this article to a Friend, click here


The Australian Small Business Blog

Labels:

Monday, September 28, 2009

Making Your Business Run Without You


Most business owners waste their time doing low value work. They spend dollar time on penny jobs. Find out what brain surgeons do, and then change your business and your life.




May Your Business Be - As You Plan It.

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.


Share This Article: Making Your Business Run Without You

To send this article to a Friend, click here


The Australian Small Business Blog

Labels: , , , , ,

Saturday, August 22, 2009

Can Business Planning Ruin Your Business?


When coming of age at Melbourne University many years ago, Lygon Street was a favourite haunt. One of our regular restaurants was Il Gambero. Unfortunately, due to a recent fire, it is no more. While this is obviously, significant for me, why am I writing about it here?


What struck me particularly was an interview with Frank Di Mattina, the owner. He made a comment (see video) that I am sure would resonate with all small business owners.

“Unbelievably, the whole family… it was the first time we have been away from the business, we have been on a business planning seminar.”

This comment raises a number of questions.

Had they been in Melbourne, would the fire still have happened? Fire investigators believe it was started by an old $3 power board in the kitchen. The fire had started 40 minutes after the restaurant had closed for the night. So if they had been in Melbourne, the fire would probably have still occurred. It was an accident waiting to happen.

Would business planning have prevented the fire? The owners may well have done business planning before, but had they undertaken a business risk analysis and developed a risk reduction plan? For example, did they have as part of their plan regular electrical audits by a qualified electrician?

If they had a risk mitigation strategy and plan, was it followed? If it was not, was it because there was insufficient training or some other factor?

Should they ever leave their business again? They should be building a business that does not require them to be present all the time. There should be systems for all parts of their business supported by training, reports and audits to ensure compliance. If these elements are in place, they should be able to be absent from their business as often as they would like.

This is not the family’s only restaurant and I hope they will be back soon, if for no other reason, I just love their Scaloppini Funghi.


May Your Business Be - As You Plan It.

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.


Share This Article: Can Business Planning Ruin Your Business?

To send this article to a Friend, click here

The Australian Small Business Blog

Labels: , , ,

Sunday, July 19, 2009

Working with Your Business Owner Friends


While driving around I heard a song on the radio from my youth. I didn’t truly understand it then, but I understand it more today. Although it was not written about business owners, it has a message for us.

The song is about how we need each others’ help to get what we need and want. In business, this means finding others of a like mind who we can work with. For large businesses regulatory competition issues come into play…. and lawyers. Two big businesses can’t combine and work together without getting a lot of unhelpful attention. There are just too many stakeholders – which is code for people who want to tell the business how it should be run for their benefit, but are not so interested in its success as to want to invest in it!

Take the alliance between Coles and Shell, and between Woolworths and Caltex, there have been a lot of complaints by ‘stakeholders’, although not from shareholders! The biggest losers from this arrangement have been the independent supermarkets and petrol stations. Some argue consumers may also have lost, but after scrutiny by the regulators and the government’s ill fated GroceryWatch and FuelWatch schemes, evidence of that has been very difficult to find.

In small business, because we aren’t changing the marketplace, we can be far more creative. You can exchange vouchers with as many business owners as you want to extend your reach. You can work on joint projects and events. You can advertise in each others’ newsletters.

You can create a referral ring. A classic example of that is the wedding mafia. This often consists of a photographer, a printer, a florist, a venue, and an event planner. If any one of them gets a wedding, they all do! This type of arrangement could quadruple a small business’ reach, which is very difficult for big businesses to do in the same way.

These strategies are the most powerful ones available for small businesses. They cost little to organise, although they will take time to find the right partners and time to plan.

Remember a small business owner is never alone and when they work with other owners, they are far more likely to achieve the success they desire.

To be successful in business, all you need is a little help from your business owner friends.

(OK I admit it, this is just a thinly veiled reason for me to post a song that brings back happy memories. Enjoy.)



What do you think? Remember, the best commenters this month will receive a $500 printer.

May Your Business Be - As You Plan It.

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.


Share This Article: Working with Your Business Owner Friends

To send this article to a Friend, click here

The Australian Small Business Blog

Labels: , , ,

Friday, July 03, 2009

The Entitlements of a Small Business Owner



It can be intimidating for a small business owner visiting their corporate clients. They take the lift to the 41st floor and in a marble clad reception, they ask to speak with the executive with whom they have an appointment. They wait in a plush chair in a reception lounge with a magnificent view where they are served a cappuccino in a fine china cup. Finally, the executive assistant ushers them into the executive suite in a corner office, beautifully furnished with expensive artwork on the walls.

This is not the office of a small business owner, as they know they have a choice. They can have their own executive suite, or they can re-invest in their business to increase profits or increase their own dividends.

An executive on the other hand sees these trappings as perks. Along with first class travel and a luxury car. After all, they believe they are entitled to be treated this way. It is proof of their importance and authority. Besides which all the other executives at their level are getting the same perks and the company should provide them to demonstrate its strength and position in the business world.

Most executives don’t own the business, although they may hold some stock. They did not build the corporation from infancy. They are opportunity takers, and if things don’t work out, they will take another opportunity. The opportunity creators are the entrepreneurs.

So what are small business owners entitled to? Apart form hard work, long hours, stress about meeting their commitments to their customers, staff and suppliers?

They are entitled to keep their customers happy and see them return time after time. They are entitled to the referrals their customers give when they send their friends and colleagues to their business. They are entitled to the recognition and support they receive from their business owner colleagues who understand them better than anyone else.

They are entitled to decide who they will work with and who they won’t. They don’t have to justify their actions to others who just want their job. They are entitled to the rewards of their efforts – without someone else claiming the credit and getting the bonus. They can take satisfaction in seeing their business grow and prosper as they do watching their children grow.

When business owners understand this, they no longer need to feel in awe of their executive clients. In many cases the have risked more and done more than many of the high flyers. They don’t have the arrogance of the corporate executive. Arrogance doesn’t sell. They have created a valuable asset with their own mind and hands. Of that, they are entitled to feel very proud.

May Your Business Be - As You Plan It.

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.


Share This Article: The Entitlements of a Small Business Owner Entrepreneur

To send this article to a Friend, click here


The Australian Small Business Blog

Labels: ,

Monday, June 29, 2009

Hope is Not a Business Strategy



A record $90 million lottery has been announced for this week. Half the nation are buying tickets. Even my normally very sensible wife has asked me to buy a ticket, against my better judgement (although that is not the first time I have felt I have had to acquiesce to such things in the name of harmony at home, and I am sure it won’t be the last).

As someone who regards themselves as having good analytic skills, I find lotteries are an affront to commonsense. The only way they are commercially sustainable is that everyone on average loses. However with the odd ticket in a major jackpot and our annual flutter on the Melbourne Cup this is just a bit of fun for us. It is not our financial strategy. We are not banking on it to pay for our retirement, and our investment in it is petty cash, annually less than a nice night out.

Unfortunately, all too often, a lottery strategy is the one adopted by many business owners. That is something will turn up. One of their ads draw will draw in a whale customer. That their business gets profiled on a family talk show resulting in a huge surge of business. Maybe one time they do get lucky- but what happens next?

In most cases, not much. They blow their luck (like most lottery winners) and are back to where they started, because they were not prepared for it. They may have been depending on the luck, but didn’t expect it to happen.

Samuel Goldwyn once said to someone who commented that he had a lot of luck in his business “I agree and the harder I worked, the luckier I got
Now that is the kind of luck upon which you can depend.

Luck starts with a vision, but doesn’t finish there. It must be backed with a plan. A vision without a plan is just a dream. How many of those have come true for you lately?

Your strategy is how you bridge the gap from your current state and your ultimate objective. So write out the key things you want to achieve in your business. This might be more profit or just more time off. Next describe your strategies for bridging these gaps. These would include your Marketing Strategy, your Business Structure or your Operations and People Strategy. If there are gaps you can’t bridge seek advice.

When you add an action plan to these strategies you have what I refer to as the Five Pillars of Guaranteed Business Success.

So with the new Financial Year just commencing, don’t just hope that next year will be better, plan for it.

Or just buy a lottery ticket and hope.

All you need to do now is to Empower yourself and take action ...

May Your Business Be - As You Plan It.

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.


Share This Article: Hope is Not a Business Strategy

To send this article to a Friend, click here

The Australian Small Business Blog

Labels: , , , , ,

Wednesday, February 18, 2009

Driving Business Growth with Calculated Risks



Business is all about confidence. Confidence that the risks you must take will have a high chance of success. The reason this is essential is that you must provide all the resources (time and money) to make the strategy succeed. Too often, businesses are timid with their actions, and are looking for a 2-way bet.

More tightrope walkers fall while using a net than those that don’t.

An example of this was a residential program I attended during my MBA course some years ago. The program was run by 3 university lecturers. Two of these lecturers worked full time for the university and one only part time, and had his own property development business.

Each year they ran a business game for the course participants. The participants would be placed in teams and act as directors of a company in competition with the other teams. As they only ran this program once a year, the lecturers would have a dry run of the game beforehand, the three competing against each other. Every time they did this practice run of the game, the part-time lecturer always won. So this particular year, the two full time lecturers out and out colluded to defeat the part time lecturer, but he still won!

At this point the penny dropped, and one of the two full time lecturers said, that’s why he drives a Porsche and we don’t.

What the part time lecturer did was take risks, just like he did in his business. He did not wait to have all the facts before he made a decision, and when he made the decision, he backed it. Not every decision paid out, but he quickly cut his losses when he saw it wasn’t working rather than obstinately throwing resources at something that was never going to turn around. As he knew he was taking risks, he was also more vigilant in the signs that it was working or not.

The other two lecturers, by the very nature of being full time, were conservative, not wanting to take a decision until they had all the facts, by which time, they had missed the opportunity. They made fewer mistakes, but also made less money.

You never score goals from balls you don’t kick.

So understand the risks you want to take, put in place measure to monitor the strategy, and once you take the decision, make a commitment to provide the right effort that success requires. Like the tightrope walker who is halfway across Niagara Falls, turning around and going back to where you came from is not an option. You should have made that decision before you started.

May Your Business Be – As You Plan It!

Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.


Share This Article: Driving Business Growth with Calculated Risks

To send this article to a Friend, click here

Labels: , ,

Saturday, November 29, 2008

The Value of Your Big New Business Idea



I am often approached by people with a big business idea who want someone to pay them for it. How much is your big business idea worth?

Back in the early eighties, I worked for a year in the US for another company. Whilst there, I noticed that they had home delivered pizza. This was especially great in the winter when there was snow on the ground and I did not want to go out. It was when I first heard the Domino’s pizza slogan – delivered in 30 minutes, or its free!

This service was so taken for granted, that they talked of those dreaded areas in town which were pizza delivery no-man’s lands- outside the delivery area for any pizza shop. You wouldn’t want to buy a house there!

So what has this to do with great business ideas?

This was before the time there were any pizza home delivery stores in Australia. They didn’t exist. So I came up with the idea that pizza home delivery would work in Australia… if only I knew how to implement such a scheme. I was sure this idea was worth a lot of money.

Then I came back to Australia, but what do you think I did next? If you said nothing, you would be absolutely right. At that time, I had no idea how to implement such an idea, and there was no way I was going to quit a well paid job to risk everything on this great idea. Clearly there was one big impediment for me:

I was not convinced that I had the ability to make this idea work. It was safer for me to keep on doing what I had always done.

It was about 3 years later, Dino’s pizza home delivery started in Australia, which grew to be a national franchise which was within a few years sold for millions.

I had the idea 3 years before Dino’s started up. I had a first mover advantage, except for one thing…. I didn’t move! You can’t patent an idea. Someone else can have the same idea.

So how much is your great new business idea worth?

Nothing unless you do something with it. Prove the concept works. Set up a pronto franchise or a pilot. Once you prove the concept works, then the people with money will come along. People with money to invest in business are inundated with opportunities, and they would not invest in one without a track record, except with their own efforts and resources because that way they can capture most the value.

If you aren’t prepared to invest in your own idea, why should anyone else?

It’s not the idea that’s worth the money, it is the person implementing it, and if they aren’t implementing it, it will just remain an idea.

May Your Business Be – As You Plan It!

Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.

Share This Article: The Value of Your Big New Business Idea

To send this article to a Friend, click here



The Australian Small Business Blog

Labels: , ,

Friday, September 12, 2008

The ABC Sneers at Small Business

As the self appointed mouth piece of state enterprise (is that an oxymoron?), it is well known that the ABC deeply dislikes big business. Now it is showing what it thinks about small business in their new program “Very Small Business”.

This is a missed opportunity. The program could have shown how the little guy puts one over the bigger guy with clever use of limited resources and fast decision making that just by shear nerve gets them across the finishing line to beat a larger competitor.

I remember a bank ad about a small business (probably husband and wife) and the husband is in a small pokey, drab office in very casual attire talking to some exec in a city office tower trying to convince them to use his services. The exec says he will round up his board for a teleconference in 5 minutes. Clearly the small business guy is panicked. He calls out to his wife that they are to have a video conference. She rushes in with a business shirt and tie. We see he is just wearing a pair of shorts as he is changing. He clears the desk contents onto the floor, and he pulls down the blind behind it and there is a painted image of Sydney Harbour on it. The call comes in and he looks very professional and cool after the frantic activity in the seconds before. Then you see his wife sidle round the back, avoiding the view of the web camera, to retrieve an old pizza box.

That’s the sort of fun that happens in small business.

In Very Small Business, the owner is a sleaze and basically dishonest. The writers have come up with an unlikely hero, a depressed writer who works for this small business. Give us all a break!

Small business owners have lots of great stories on how they succeeded against the odds with some highly inventive strategies. If you are not honest, you don’t last long as customers won’t deal with you and you get a bad reputation, which is the fastest way to go out of business. Small Business Owners have to think fast, work hard, and have a great sense of humour to out manoeuvre their larger competitors

With small business employing 50% of the private sector employees and responsible for 70% of the employment growth in recent years, you would have thought this is something that the ABC would want to celebrate rather than just sneer at.

But I forgot, it is their ABC.

Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.

Share This Article: The ABC Sneers at Small Business

To send this article to a Friend, click here
Share this article with your online social network when you click on the links below.


The Australian Small Business Blog

Labels: , ,

Sunday, August 31, 2008

A Vision for Success

Many small business owners go into business by accident. They saw an opportunity and grabbed it. The original excitement of the opportunity and even some early success may have sustained them for a while, but sooner or later, the need for hard slog becomes necessary. What happens next can make a huge difference to your business.

When the hard slog starts, most business owners just keep slogging a way in the direction they started, using brute force to build their business. Long hours, lots of money spent on advertising, and sheer persistence. Then after a number of years, they find out what they have is not what they want. Only then do they step back and do what their smart colleagues do right from the start.

The smart business owner creates a vision for their business. This will be in alignment with their own personal objectives. It could be to retire in 10 years with a million dollars. It could that it will generate enough income so they need only work 3 days a week and can take 3 months off overseas each year. To achieve these personal goals, the business must meet certain goals – to produce the income required and to operate in a way that allows the lifestyle desired.

This vision for the business then must become more specific and describe what the business does, who it does it for and how it does it. The business must be built upon the strengths of the owners and the opportunities they see. At this stage, the vision may still be cloudy, but you must start somewhere. Only once this vision for the business has been created, can goals and plans be developed.

Creating such a vision can be difficult for many people, but there is a simple free tool that owners can use to develop their vision. The Mission Statements Made Easy Tool steps you through a process to create your own vision, and then enables you to produce a certificate that you print, frame, and place where you can see it everyday, so you will have a constant reminder of why you started your business, and where you are going with it.

With a vision clearly defined, when the slogging gets tough, the owner can step back, re-affirm their vision: that they are on the right track, or whether there is a better path to take to achieve their objective. With a vision, you have a compass for the business, so that the owner does not spend years building something that they don’t want.

Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.

Share This Article: A Vision for Success

To send this article to a Friend, click here
Share this article with your online social network when you click on the links below.

The Australian Small Business Blog

Labels: , , ,

Saturday, May 31, 2008

Working Smarter, Not Harder



The idea of working smarter not harder is a mantra most businesses owners understand even if they don’t actually follow it. Small Business owners often believe that big organisations have this nailed. However, after an interesting time in politics this week, you can see that our prime minister has not got this nailed.

I don’t care what your politics are, no-one would disagree our prime minister works extremely hard. He also has a hard earned reputation as a micro-manager and a control freak. He appears very busy, but is he affective?

When you run a business as big as the country, you can’t do it on your own. However, the way it is currently run, all decisions are being made by Mr Rudd and his office. His ministers are being over-ruled and the advice of their departments ignored. Now the peasants are revolting!

How long can he expect them to work the way he does if he doesn’t value their input and expertise. Where this will end is the staff (the public servants) will go through the motions, doing just enough to keep their jobs, knowing that he will in the end change whatever they suggest and do it his way. Why would you put in extra effort if it is not valued and recognised. Note, in small business ‘staff’ also applies to your contractors and suppliers.

When a business owner, or even Mr Rudd, have a bad week like this, their response is usually to resolve to work harder. This ultimately ends up driving away their staff and destroying themselves. Do you really believe becoming more productive at being ineffective will improve your business? Does any of this resonate for your business?

So what should Mr Rudd do? Well he could learn how to work smarter by attending my

Get Your Business Into Gear This Financial Year – Business Owners Retreat

although I don’t think there will be enough seating for his retinue. Alternatively, here are a few steps he should take:

1. Step Back! Review where you are going so you can prioritise. Otherwise you will spend your time reacting to every event that could be handled by others. You will become a firefighter, rather than leaving your staff to fight the fires so you have more time to look at ways to stop them starting in the first place. By fighting them yourself, you will have implicitly told your staff that you don’t trust them, and think they are incompetent. If you really believe that is true, replace them, although most times, the fault lies with you.

2. Share your vision with your staff and align their personal goals with your business objectives. Remember, they will not be as driven as you because you get most of the recognition and rewards. Wherever possible share these with your staff. Don’t hog the limelight.

3. Clearly define their roles, responsibilities and authority and let them do their jobs. You can’t control everything. If you continually intervene, your staff will believe that this is not their role, no matter what you say and you will always have to do their jobs for them.

4. Manage your business by reports. This gives you time to work on strategy. You can use the reports to monitor performance.

5. Regularly review your progress and when the facts change, don’t be afraid to review your objectives. (Unfortunately this rarely happens in politics as they tend to lock themselves into ideological, as opposed rational positions. Don’t let this happen to you as a business owner.)

It is often easier to see what others are doing wrong and the impact that it has on them. Learn from them and if you want help working smarter, please find our more about my Business Owners Retreat, and how 2 business owners Doubled their business in a year!

May Your Business Be As You Plan It!

Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.



Share This Article: Working Smarter, Not Harder

To send this article to a Friend, click here
Share this article with your online social network when you click on the links below.


The Australian Small Business Blog

Labels: , , , ,

Monday, May 12, 2008

The Forgotten Majority of Business Owners

An Occasional Editorial by Dr Greg Chapman, MBA

In Victoria’s state budget last week, the government claimed to be providing assistance to business owners. Leaving aside for the moment, the fact that they returned in taxes only a portion of the tax increase since the last ‘handout’, even this was received by a minority of businesses. That is businesses large enough to pay land and payroll tax.

What about smaller businesses, the micro-businesses representing 61% of all businesses, and employing 26% of the private sector workforce? The government, as always treats the micro-business owner (those with less that 5 employees) as though they don’t really exist – as if they are not proper businesses.

Now the state government doesn’t really take much from them, so it can’t pretend to give anything back. Short of giving micro-businesses wads of free cash- dream on, what could it do? They could reduce red tape and regulation- but that also appears to be an impossible dream.

The most important asset a micro-business owner has is his or her time. How much time do you spend stuck in traffic? Along with most other Victorians, they suffer due to the lack of investment in road infrastructure. They suffer disproportionately more than larger business owners who have a lot more support so they can focus more of their time working on the business.

The cost of delays due to traffic congestion increases every year. A 2005 study showed that congestion in Melbourne cost business $1.4 billion in that year alone, with the figure expected to double in the next decade.

For the small business owner and their staff who rely on road transport, public transport being a non-option, spending several non-productive hours a day in traffic congestion is a major cost to their business. When business owners spend time in a car, rather than providing a service to their customers or finding new customers, this is a huge loss to their business.

While public transport funding is admirable, small business owners, like all road users, see funds raised through road taxes and charges largely diverted to other government programs. Most small business owners support the user pays principle and are not looking for subsidies. They do expect, however, a higher proportion of funds raised by road users to be spent in improving infrastructure.

The current budget, like all recent budgets before, refers to ever more studies and plans but no actual commitment to invest. There are 270,000 businesses with less than 5 employees in Victoria. The rate of growth in the number of these businesses is 11% per year. Small businesses are also responsible for 70% of the employment growth. Why then are the needs of this group always ignored?

Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.


Share This Article: The Forgotten Majority of Business Owners

To send this article to a Friend, click here
Share this article with your online social network when you click on the links below.



The Australian Small Business Blog

Labels: , ,

Tuesday, February 12, 2008

Your Marketing Investment


When we look at our monthly accounts in our business, we check our sales, gross profits, and then our overheads before we come to our bottom line. In our drive to increase the bottom line results we often focus on our costs, to see how we can reduce them.

We check to see if we can get our phone costs down, can we get cheaper printing, can we find low cost contractors that do what our high price ones do now? All this is good business practice, ensuring that our hard earned gross profit is not lost in overhead blow-outs.

Finally, we get to our marketing line in the overheads. This could be advertising. It could be your website, promotional products or networking organisations costs.

Marketing budgets of 5-10% of sales are not at all unusual. However, there is a temptation to treat them the same way as your other costs. If profits are being squeezed, it is often the first area to get slashed, but marketing costs are different to other costs.

The purpose of your non-marketing costs is to produce the products and deliver your services to your customers. If you can reduce these costs without affecting your sales, that is increase your productivity, you should definitely do that, and see your profits increase.

If your marketing is working, and you reduce these costs, you will, instead, reduce your sales and your profits. Marketing is an investment which should be giving you a high return. Before you start reducing your marketing spend, you need to do some analysis.

  • Look at how many customers your ads produce. What is the cost per lead, and cost per sale of your advertising?
  • Do your thank you gifts generate repeat business and referrals?
  • What business has your networking produced for you?

For each of your marketing activities, you must have a way of measuring results. You may find that some of your advertising works better than others. You have an opportunity either to improve the performance of the poorer advertising, perhaps by getting a copywriter, or dropping it and spending more where the advertising is working.

If the marketing is generating a healthy return, why would you try to save money by reducing it? If you cut successful marketing your sales loss will be larger than the cost saving. By all means, retire unsuccessful marketing that is not recovering its costs, but seek to replace it with higher return marketing.

How do you choose where to spend your marketing dollar? The answer is to test and measure everything. Only when you do that can you truly decide which of your marketing is a cost, and which is an investment.

May Your Business be as You Plan It!

Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.


Share This Article: Your Marketing Investment

To send this article to a Friend, click here
Share this article with your online social network when you click on the links below.



The Australian Small Business Blog

Labels: , ,

Thursday, December 20, 2007

The Year in Review


As the year draws to a close, it is an opportune time to have a look at the scorecard for your business. You know, the one you prepared at the beginning of this year with your 2007 goals? Did you have a scorecard with goals? How did you go?

If you did not have goals, the chances are, your results were much the same as last year and your business is pretty much where it was in 2006 and next year is looking like more of the same. This tends to be the result when you don’t set goals.

Maybe you did set goals. Did you have a plan to achieve the goals? If the answer to that question was no, the chances are you made some, but not all of your goals. The very fact that you wrote out your goals will have made a difference, because goals create a focus. However you also need a plan. That is, the steps you would take to achieve your goals. What strategies you would use, and the tactics you would employ to turn your goals into reality.

So, you had the goals, and a plan but still did not get the results you wanted? Did you actually carry out the plan? Did you track your performance against your plan? When you regularly refer back to your plan, you are far more likely to achieve your goals as this forces you to step back from the coalface and work on your business. When performance was less than expected, did you adjust the plan? While persistence is a virtue in business, the same cannot be said for hitting your head against a brick wall. Perhaps there was an easier way? Did you seek advice when things were not working? While there is a cost to getting advice, even if it is just your time, the cost of trial and error is many times higher, and very demotivating.

If you did not achieve what you wanted to achieve in 2007, when look back on the year, and the goals, the plans, the actions, the tracking and the revisions is there something you didn’t do that would have made a difference? If you want 2008 to be different you must do something different.

The definition of insanity is to do the same thing over and over again, and expect something different to happen. Make 2008 different. Find out how in:

The Five Pillars of Guaranteed Business Success

May Your Business in 2008 be as You Plan It!

Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems.


Share This Article: The Year in Review

To send this article to a Friend, click here
Share this article with your online social network when you click on the links below.



The Australian Small Business Blog

Labels: , , ,

Friday, November 30, 2007

Small's not so beautiful


AUSTRALIAN small business, in many respects, is recognised as the backbone of the economy. According to government statistics, there are more than 1.88 million small businesses, employing 3.6 million people. Their combined capitalised worth is $4.3 trillion -- more than four times that of the Australian Securities Exchange.

Yet the statistics mask the reality that most small businesses are very small, with many being home-based, and most of these micro-businesses never manage move to the next level, if they survive beyond the first few years.

"Running a business is a challenge: it's an emotional, financial and mental merry-go-round and it has become even harder with red tape, tax and professional standards being so much more complex," says Tony Steven, chief executive of the Council of Small Business of Australia. "However, the basics remain the same."

Getting back to the basics of business is one of the key themes explored by business coach Dr Greg Chapman, in a book he has just released, The Five Pillars of Guaranteed Business Success.

Chapman, who is also a Telstra Business Awards judge, says a high percentage of businesses stay small because their owners lack the vision, passion and skills to take them ahead. "What happens to most small businesses is nothing. They just stay small," he says. "Up to 98 per cent of small businesses are effectively 'micro-stayers', trapped inside a microbubble with little prospect of escaping, because they don't know how to grow."

Chapman says there are basically five reasons why micro-businesses don't move to the next level, with a lack of vision by the owner as to where the business is going to be in the future being top of the list.

"Without any direction, you really don't have any strategy, and strategy is the lever that lifts you from where you are today to where you want to be in the future," he says.

A second key reason is a lack of passion in their business, with many owners not having the commitment to take their business to a higher level. "You need the right vision to give you the passion, the commitment to stay the course and overcome the obstacles that do appear," Chapman says.

He says another reason why businesses stay small is that they don't plan, and therefore don't have the confidence to take the risks they need to take to achieve better results.

"It's not enough to have a vision and a passion; you actually need a plan to take you there. It's the roadmap; without a plan, all you really have is a dream, and we know how often they come true."

Chapman says the fourth reason why businesses stay small is that business owners don't value their time and are often working in their business rather than on their business, by performing tasks that can be delegated or outsourced.

Lastly, Chapman says business owners who fail to invest in education are also greatly limiting their growth potential. "When you value your time, you will also understand the value of knowledge," he says. "If an owner is not willing to invest in their own education and sees that as a cost instead, they have just resigned themselves to the school of hard knocks."

If business owners don't address these key factors, Chapman says, "they will be unable to grow beyond a certain level. The owner becomes frustrated and ultimately resigned to being a micro-stayer."

He says owners need to be open and honest that they are caught in a trap. "It's as if you've got a medical problem; you've got to diagnose the problem before you can do anything about it. Business owners have to be committed to really addressing their problems and doing something about it".

Over to You. What do You Think? Post Your Comments Below.


Share This Article: Small's not so beautiful

To send this article to a Friend, click here
Share this article with your online social network when you click on the links below.




The Australian Small Business Blog

Labels: , , , , , ,

Friday, November 09, 2007

First Impressions always Count


Does your branding link your business cards to your letterhead, to your displays and packaging, to your banners and to your Website?

Does each component of the brand come together to give a consistent message no matter what the situation?

If the customer does not connect the dots then how long does it take to loose someone if the branding is not giving the right message?

Consider the message below and then consider the speed with which potential customers make up their minds to connect to or leave your brand in any medium. Studies show Internet users make up their minds about the quality of a website in the blink of an eye. Researchers found that the brain makes decisions in just a 20th of a second of viewing a webpage. They were surprised, as they believed it would take at least 10 times longer to form an opinion. The study, published in the journal Behaviour and Information Technology, also suggests that first impressions have a lasting impact.

Speedy conclusions
The Canadian researchers showed volunteers glimpses of websites, lasting for only 50 milliseconds. The volunteers then had to rate the websites in terms of their aesthetic appeal. The researchers found that the speedily formed conclusions closely tallied with opinions of the websites had been made after much longer periods of examination. Gitte Lindgaard, lead researcher, of Carleton University in Ottawa, Canada, said, "My colleagues believed it would be impossible to really see anything in less than 500 milliseconds, Judgments were being formed almost as quickly as the eye can take in information".

Lasting impressions
The researchers also believe that quickly formed first impressions last because of what is known to psychologists as the "halo effect". If people believe a website looks good, then this positive quality will spread to other areas, such as the website's content. Since people like to be right, they will continue to use the website that made a good first impression. This will further confirm that their initial decision was a good one. Gitte Lindgaard warned "unless the first impression is favourable, visitors will be out of your site before they even know that you might be offering more than your competitors".
Richard Gill is the director of The Banner Lady.

Share This Article: First Impressions always Count

To send this article to a Friend, click here
Share this article with your online social network when you click on the links below.



The Australian Small Business Blog

Labels: , , ,

Wednesday, November 07, 2007

Selling a Business









The real test of business success is to see the value others place on your business. That is, how much they are prepared to pay you to own it. However, few owners see the return on their money and time spent building their business when they try to sell it.

Someone buying a business has similar considerations to someone buying a home. If the home is new or well maintained, and little expenditure is necessary to make it they way they want before moving in, the buyer will pay more. If the house is run down, and requires substantial renovation, they will insist on paying much less. Taking the analogy further, if buying a vacant block, they will have to also budget for the house to be built.

When buying a business, the comparison is between taking over a going concern, building up a run down business or starting a new business from scratch. Buyers will consider the saving in time and effort through buying a going concern that provides predictable incomes and operates smoothly when compared with one that has been managed poorly, or the effort of creating a new business.

Unfortunately, most businesses are totally dependent on their owners. When they aren’t there, nothing happens or sales drop. When a buyer looks at such a business, they will value it on its physical assets and its existing customer base. The value of the customer base may be heavily discounted if it is believed that the customers have a strong personal connection with the owner. Little or no value will be placed on the future growth potential of the business as the owner has basically done nothing to tap it. Why should a buyer pay for value that the current owner has missed. The buyer must put in the effort to unlock that potential and take all the risk if they are to be a success. They will also discount the value where it is possible key staff may leave soon after the existing owner. If there are no systems, all they are really buying is a customer list of dubious value, plus a few used assets.

Compare how a buyer values a well managed business. Along with the assets and the existing customer value, the buyer will see a marketing system which has allowed the existing owner to grow their business. They may see year on year growth in sales and profit. They will see systems in all areas of the business so if staff leave, they can bring in new staff and train them to run the business in the same way. The buyer in this case may pay 3 or 4 or even more times the annual profit of the business in addition to its other assets. (Highly successful listed companies sell for 20 times their annual earnings or more).

The difference between these two scenarios is business systems that ensure that the business runs smoothly, that there is a marketing strategy that provides predictable sales growth and systems that manage the people within the business. These systems make the success of the business independent of ownership. Whenever risk is reduced, price can be increased. The time to put in these systems is not when you are trying to sell the business. You can’t fatten a pig on market day, as one politician is regularly quoted as saying. These systems should be put in place now. They are part of your Exit Strategy.

The best time to prepare your exit strategy is when you start your business, but it is never too late.

Find out more about these strategies at:


This book, which has a forward from Tony Steven, the CEO of COSBOA, the peak small business organisation in Australia, comes with a $100 of business tools, and provides an easy to understand, step-by-step approach on how to improve your business, starting with your goals, right through to systems and sales.



Please visit Five Pillars for more information on “The Five Pillars of Guaranteed Business Success”

May Your Business be as You Plan It!


Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems.





Share This Article: Selling a Business

To send this article to a Friend, click here
Share this article with your online social network when you click on the links below.



The Australian Small Business Blog

Labels: , , , , ,

<empty>