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Name: THE AUSTRALIAN SMALL BUSINESS BLOG
Location: Melbourne, Victoria, Australia

The Australian Small Business Blog has been created by Dr Greg Chapman, MBA, to provide education & support to Small Business Owners. If you would like to contribute to this blog, please email us. If you want to comment on an article, click on the speech bubble at the end of the article. If you want to see other comments, click on the hyperlinked time of post. Send a copy of the article by clicking on the envelope. Dr Greg Chapman is also the Director of Empower Business Solutions and The Australian Business Coaching Club, which provides business coaching and advice to small business owners. He is the publisher of The Small Business Achiever Dr Greg Chapman is The Business Brain Surgeon.

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Dr. Greg Chapman is
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The 5 Pillars of Guaranteed Business Success

Wednesday, December 23, 2009

Small Business Owners Christmas Party


At this time of year, we hear of all the extravagances of the corporate Christmas parties. Who says the self-employed can't have fun as well?





May Your Christmas Be - As You Plan It.

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.


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Monday, September 28, 2009

Making Your Business Run Without You


Most business owners waste their time doing low value work. They spend dollar time on penny jobs. Find out what brain surgeons do, and then change your business and your life.




May Your Business Be - As You Plan It.

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.


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Saturday, August 22, 2009

Can Business Planning Ruin Your Business?


When coming of age at Melbourne University many years ago, Lygon Street was a favourite haunt. One of our regular restaurants was Il Gambero. Unfortunately, due to a recent fire, it is no more. While this is obviously, significant for me, why am I writing about it here?


What struck me particularly was an interview with Frank Di Mattina, the owner. He made a comment (see video) that I am sure would resonate with all small business owners.

“Unbelievably, the whole family… it was the first time we have been away from the business, we have been on a business planning seminar.”

This comment raises a number of questions.

Had they been in Melbourne, would the fire still have happened? Fire investigators believe it was started by an old $3 power board in the kitchen. The fire had started 40 minutes after the restaurant had closed for the night. So if they had been in Melbourne, the fire would probably have still occurred. It was an accident waiting to happen.

Would business planning have prevented the fire? The owners may well have done business planning before, but had they undertaken a business risk analysis and developed a risk reduction plan? For example, did they have as part of their plan regular electrical audits by a qualified electrician?

If they had a risk mitigation strategy and plan, was it followed? If it was not, was it because there was insufficient training or some other factor?

Should they ever leave their business again? They should be building a business that does not require them to be present all the time. There should be systems for all parts of their business supported by training, reports and audits to ensure compliance. If these elements are in place, they should be able to be absent from their business as often as they would like.

This is not the family’s only restaurant and I hope they will be back soon, if for no other reason, I just love their Scaloppini Funghi.


May Your Business Be - As You Plan It.

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.


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Sunday, July 19, 2009

Working with Your Business Owner Friends


While driving around I heard a song on the radio from my youth. I didn’t truly understand it then, but I understand it more today. Although it was not written about business owners, it has a message for us.

The song is about how we need each others’ help to get what we need and want. In business, this means finding others of a like mind who we can work with. For large businesses regulatory competition issues come into play…. and lawyers. Two big businesses can’t combine and work together without getting a lot of unhelpful attention. There are just too many stakeholders – which is code for people who want to tell the business how it should be run for their benefit, but are not so interested in its success as to want to invest in it!

Take the alliance between Coles and Shell, and between Woolworths and Caltex, there have been a lot of complaints by ‘stakeholders’, although not from shareholders! The biggest losers from this arrangement have been the independent supermarkets and petrol stations. Some argue consumers may also have lost, but after scrutiny by the regulators and the government’s ill fated GroceryWatch and FuelWatch schemes, evidence of that has been very difficult to find.

In small business, because we aren’t changing the marketplace, we can be far more creative. You can exchange vouchers with as many business owners as you want to extend your reach. You can work on joint projects and events. You can advertise in each others’ newsletters.

You can create a referral ring. A classic example of that is the wedding mafia. This often consists of a photographer, a printer, a florist, a venue, and an event planner. If any one of them gets a wedding, they all do! This type of arrangement could quadruple a small business’ reach, which is very difficult for big businesses to do in the same way.

These strategies are the most powerful ones available for small businesses. They cost little to organise, although they will take time to find the right partners and time to plan.

Remember a small business owner is never alone and when they work with other owners, they are far more likely to achieve the success they desire.

To be successful in business, all you need is a little help from your business owner friends.

(OK I admit it, this is just a thinly veiled reason for me to post a song that brings back happy memories. Enjoy.)



What do you think? Remember, the best commenters this month will receive a $500 printer.

May Your Business Be - As You Plan It.

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.


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Friday, July 03, 2009

The Entitlements of a Small Business Owner



It can be intimidating for a small business owner visiting their corporate clients. They take the lift to the 41st floor and in a marble clad reception, they ask to speak with the executive with whom they have an appointment. They wait in a plush chair in a reception lounge with a magnificent view where they are served a cappuccino in a fine china cup. Finally, the executive assistant ushers them into the executive suite in a corner office, beautifully furnished with expensive artwork on the walls.

This is not the office of a small business owner, as they know they have a choice. They can have their own executive suite, or they can re-invest in their business to increase profits or increase their own dividends.

An executive on the other hand sees these trappings as perks. Along with first class travel and a luxury car. After all, they believe they are entitled to be treated this way. It is proof of their importance and authority. Besides which all the other executives at their level are getting the same perks and the company should provide them to demonstrate its strength and position in the business world.

Most executives don’t own the business, although they may hold some stock. They did not build the corporation from infancy. They are opportunity takers, and if things don’t work out, they will take another opportunity. The opportunity creators are the entrepreneurs.

So what are small business owners entitled to? Apart form hard work, long hours, stress about meeting their commitments to their customers, staff and suppliers?

They are entitled to keep their customers happy and see them return time after time. They are entitled to the referrals their customers give when they send their friends and colleagues to their business. They are entitled to the recognition and support they receive from their business owner colleagues who understand them better than anyone else.

They are entitled to decide who they will work with and who they won’t. They don’t have to justify their actions to others who just want their job. They are entitled to the rewards of their efforts – without someone else claiming the credit and getting the bonus. They can take satisfaction in seeing their business grow and prosper as they do watching their children grow.

When business owners understand this, they no longer need to feel in awe of their executive clients. In many cases the have risked more and done more than many of the high flyers. They don’t have the arrogance of the corporate executive. Arrogance doesn’t sell. They have created a valuable asset with their own mind and hands. Of that, they are entitled to feel very proud.

May Your Business Be - As You Plan It.

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.


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Monday, June 29, 2009

Hope is Not a Business Strategy



A record $90 million lottery has been announced for this week. Half the nation are buying tickets. Even my normally very sensible wife has asked me to buy a ticket, against my better judgement (although that is not the first time I have felt I have had to acquiesce to such things in the name of harmony at home, and I am sure it won’t be the last).

As someone who regards themselves as having good analytic skills, I find lotteries are an affront to commonsense. The only way they are commercially sustainable is that everyone on average loses. However with the odd ticket in a major jackpot and our annual flutter on the Melbourne Cup this is just a bit of fun for us. It is not our financial strategy. We are not banking on it to pay for our retirement, and our investment in it is petty cash, annually less than a nice night out.

Unfortunately, all too often, a lottery strategy is the one adopted by many business owners. That is something will turn up. One of their ads draw will draw in a whale customer. That their business gets profiled on a family talk show resulting in a huge surge of business. Maybe one time they do get lucky- but what happens next?

In most cases, not much. They blow their luck (like most lottery winners) and are back to where they started, because they were not prepared for it. They may have been depending on the luck, but didn’t expect it to happen.

Samuel Goldwyn once said to someone who commented that he had a lot of luck in his business “I agree and the harder I worked, the luckier I got
Now that is the kind of luck upon which you can depend.

Luck starts with a vision, but doesn’t finish there. It must be backed with a plan. A vision without a plan is just a dream. How many of those have come true for you lately?

Your strategy is how you bridge the gap from your current state and your ultimate objective. So write out the key things you want to achieve in your business. This might be more profit or just more time off. Next describe your strategies for bridging these gaps. These would include your Marketing Strategy, your Business Structure or your Operations and People Strategy. If there are gaps you can’t bridge seek advice.

When you add an action plan to these strategies you have what I refer to as the Five Pillars of Guaranteed Business Success.

So with the new Financial Year just commencing, don’t just hope that next year will be better, plan for it.

Or just buy a lottery ticket and hope.

All you need to do now is to Empower yourself and take action ...

May Your Business Be - As You Plan It.

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.


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Wednesday, February 18, 2009

Driving Business Growth with Calculated Risks



Business is all about confidence. Confidence that the risks you must take will have a high chance of success. The reason this is essential is that you must provide all the resources (time and money) to make the strategy succeed. Too often, businesses are timid with their actions, and are looking for a 2-way bet.

More tightrope walkers fall while using a net than those that don’t.

An example of this was a residential program I attended during my MBA course some years ago. The program was run by 3 university lecturers. Two of these lecturers worked full time for the university and one only part time, and had his own property development business.

Each year they ran a business game for the course participants. The participants would be placed in teams and act as directors of a company in competition with the other teams. As they only ran this program once a year, the lecturers would have a dry run of the game beforehand, the three competing against each other. Every time they did this practice run of the game, the part-time lecturer always won. So this particular year, the two full time lecturers out and out colluded to defeat the part time lecturer, but he still won!

At this point the penny dropped, and one of the two full time lecturers said, that’s why he drives a Porsche and we don’t.

What the part time lecturer did was take risks, just like he did in his business. He did not wait to have all the facts before he made a decision, and when he made the decision, he backed it. Not every decision paid out, but he quickly cut his losses when he saw it wasn’t working rather than obstinately throwing resources at something that was never going to turn around. As he knew he was taking risks, he was also more vigilant in the signs that it was working or not.

The other two lecturers, by the very nature of being full time, were conservative, not wanting to take a decision until they had all the facts, by which time, they had missed the opportunity. They made fewer mistakes, but also made less money.

You never score goals from balls you don’t kick.

So understand the risks you want to take, put in place measure to monitor the strategy, and once you take the decision, make a commitment to provide the right effort that success requires. Like the tightrope walker who is halfway across Niagara Falls, turning around and going back to where you came from is not an option. You should have made that decision before you started.

May Your Business Be – As You Plan It!

Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.


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Saturday, November 29, 2008

The Value of Your Big New Business Idea



I am often approached by people with a big business idea who want someone to pay them for it. How much is your big business idea worth?

Back in the early eighties, I worked for a year in the US for another company. Whilst there, I noticed that they had home delivered pizza. This was especially great in the winter when there was snow on the ground and I did not want to go out. It was when I first heard the Domino’s pizza slogan – delivered in 30 minutes, or its free!

This service was so taken for granted, that they talked of those dreaded areas in town which were pizza delivery no-man’s lands- outside the delivery area for any pizza shop. You wouldn’t want to buy a house there!

So what has this to do with great business ideas?

This was before the time there were any pizza home delivery stores in Australia. They didn’t exist. So I came up with the idea that pizza home delivery would work in Australia… if only I knew how to implement such a scheme. I was sure this idea was worth a lot of money.

Then I came back to Australia, but what do you think I did next? If you said nothing, you would be absolutely right. At that time, I had no idea how to implement such an idea, and there was no way I was going to quit a well paid job to risk everything on this great idea. Clearly there was one big impediment for me:

I was not convinced that I had the ability to make this idea work. It was safer for me to keep on doing what I had always done.

It was about 3 years later, Dino’s pizza home delivery started in Australia, which grew to be a national franchise which was within a few years sold for millions.

I had the idea 3 years before Dino’s started up. I had a first mover advantage, except for one thing…. I didn’t move! You can’t patent an idea. Someone else can have the same idea.

So how much is your great new business idea worth?

Nothing unless you do something with it. Prove the concept works. Set up a pronto franchise or a pilot. Once you prove the concept works, then the people with money will come along. People with money to invest in business are inundated with opportunities, and they would not invest in one without a track record, except with their own efforts and resources because that way they can capture most the value.

If you aren’t prepared to invest in your own idea, why should anyone else?

It’s not the idea that’s worth the money, it is the person implementing it, and if they aren’t implementing it, it will just remain an idea.

May Your Business Be – As You Plan It!

Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.

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Friday, September 12, 2008

The ABC Sneers at Small Business

As the self appointed mouth piece of state enterprise (is that an oxymoron?), it is well known that the ABC deeply dislikes big business. Now it is showing what it thinks about small business in their new program “Very Small Business”.

This is a missed opportunity. The program could have shown how the little guy puts one over the bigger guy with clever use of limited resources and fast decision making that just by shear nerve gets them across the finishing line to beat a larger competitor.

I remember a bank ad about a small business (probably husband and wife) and the husband is in a small pokey, drab office in very casual attire talking to some exec in a city office tower trying to convince them to use his services. The exec says he will round up his board for a teleconference in 5 minutes. Clearly the small business guy is panicked. He calls out to his wife that they are to have a video conference. She rushes in with a business shirt and tie. We see he is just wearing a pair of shorts as he is changing. He clears the desk contents onto the floor, and he pulls down the blind behind it and there is a painted image of Sydney Harbour on it. The call comes in and he looks very professional and cool after the frantic activity in the seconds before. Then you see his wife sidle round the back, avoiding the view of the web camera, to retrieve an old pizza box.

That’s the sort of fun that happens in small business.

In Very Small Business, the owner is a sleaze and basically dishonest. The writers have come up with an unlikely hero, a depressed writer who works for this small business. Give us all a break!

Small business owners have lots of great stories on how they succeeded against the odds with some highly inventive strategies. If you are not honest, you don’t last long as customers won’t deal with you and you get a bad reputation, which is the fastest way to go out of business. Small Business Owners have to think fast, work hard, and have a great sense of humour to out manoeuvre their larger competitors

With small business employing 50% of the private sector employees and responsible for 70% of the employment growth in recent years, you would have thought this is something that the ABC would want to celebrate rather than just sneer at.

But I forgot, it is their ABC.

Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.

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Sunday, August 31, 2008

A Vision for Success

Many small business owners go into business by accident. They saw an opportunity and grabbed it. The original excitement of the opportunity and even some early success may have sustained them for a while, but sooner or later, the need for hard slog becomes necessary. What happens next can make a huge difference to your business.

When the hard slog starts, most business owners just keep slogging a way in the direction they started, using brute force to build their business. Long hours, lots of money spent on advertising, and sheer persistence. Then after a number of years, they find out what they have is not what they want. Only then do they step back and do what their smart colleagues do right from the start.

The smart business owner creates a vision for their business. This will be in alignment with their own personal objectives. It could be to retire in 10 years with a million dollars. It could that it will generate enough income so they need only work 3 days a week and can take 3 months off overseas each year. To achieve these personal goals, the business must meet certain goals – to produce the income required and to operate in a way that allows the lifestyle desired.

This vision for the business then must become more specific and describe what the business does, who it does it for and how it does it. The business must be built upon the strengths of the owners and the opportunities they see. At this stage, the vision may still be cloudy, but you must start somewhere. Only once this vision for the business has been created, can goals and plans be developed.

Creating such a vision can be difficult for many people, but there is a simple free tool that owners can use to develop their vision. The Mission Statements Made Easy Tool steps you through a process to create your own vision, and then enables you to produce a certificate that you print, frame, and place where you can see it everyday, so you will have a constant reminder of why you started your business, and where you are going with it.

With a vision clearly defined, when the slogging gets tough, the owner can step back, re-affirm their vision: that they are on the right track, or whether there is a better path to take to achieve their objective. With a vision, you have a compass for the business, so that the owner does not spend years building something that they don’t want.

Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.

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Saturday, May 31, 2008

Working Smarter, Not Harder



The idea of working smarter not harder is a mantra most businesses owners understand even if they don’t actually follow it. Small Business owners often believe that big organisations have this nailed. However, after an interesting time in politics this week, you can see that our prime minister has not got this nailed.

I don’t care what your politics are, no-one would disagree our prime minister works extremely hard. He also has a hard earned reputation as a micro-manager and a control freak. He appears very busy, but is he affective?

When you run a business as big as the country, you can’t do it on your own. However, the way it is currently run, all decisions are being made by Mr Rudd and his office. His ministers are being over-ruled and the advice of their departments ignored. Now the peasants are revolting!

How long can he expect them to work the way he does if he doesn’t value their input and expertise. Where this will end is the staff (the public servants) will go through the motions, doing just enough to keep their jobs, knowing that he will in the end change whatever they suggest and do it his way. Why would you put in extra effort if it is not valued and recognised. Note, in small business ‘staff’ also applies to your contractors and suppliers.

When a business owner, or even Mr Rudd, have a bad week like this, their response is usually to resolve to work harder. This ultimately ends up driving away their staff and destroying themselves. Do you really believe becoming more productive at being ineffective will improve your business? Does any of this resonate for your business?

So what should Mr Rudd do? Well he could learn how to work smarter by attending my

Get Your Business Into Gear This Financial Year – Business Owners Retreat

although I don’t think there will be enough seating for his retinue. Alternatively, here are a few steps he should take:

1. Step Back! Review where you are going so you can prioritise. Otherwise you will spend your time reacting to every event that could be handled by others. You will become a firefighter, rather than leaving your staff to fight the fires so you have more time to look at ways to stop them starting in the first place. By fighting them yourself, you will have implicitly told your staff that you don’t trust them, and think they are incompetent. If you really believe that is true, replace them, although most times, the fault lies with you.

2. Share your vision with your staff and align their personal goals with your business objectives. Remember, they will not be as driven as you because you get most of the recognition and rewards. Wherever possible share these with your staff. Don’t hog the limelight.

3. Clearly define their roles, responsibilities and authority and let them do their jobs. You can’t control everything. If you continually intervene, your staff will believe that this is not their role, no matter what you say and you will always have to do their jobs for them.

4. Manage your business by reports. This gives you time to work on strategy. You can use the reports to monitor performance.

5. Regularly review your progress and when the facts change, don’t be afraid to review your objectives. (Unfortunately this rarely happens in politics as they tend to lock themselves into ideological, as opposed rational positions. Don’t let this happen to you as a business owner.)

It is often easier to see what others are doing wrong and the impact that it has on them. Learn from them and if you want help working smarter, please find our more about my Business Owners Retreat, and how 2 business owners Doubled their business in a year!

May Your Business Be As You Plan It!

Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.



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Monday, May 12, 2008

The Forgotten Majority of Business Owners

An Occasional Editorial by Dr Greg Chapman, MBA

In Victoria’s state budget last week, the government claimed to be providing assistance to business owners. Leaving aside for the moment, the fact that they returned in taxes only a portion of the tax increase since the last ‘handout’, even this was received by a minority of businesses. That is businesses large enough to pay land and payroll tax.

What about smaller businesses, the micro-businesses representing 61% of all businesses, and employing 26% of the private sector workforce? The government, as always treats the micro-business owner (those with less that 5 employees) as though they don’t really exist – as if they are not proper businesses.

Now the state government doesn’t really take much from them, so it can’t pretend to give anything back. Short of giving micro-businesses wads of free cash- dream on, what could it do? They could reduce red tape and regulation- but that also appears to be an impossible dream.

The most important asset a micro-business owner has is his or her time. How much time do you spend stuck in traffic? Along with most other Victorians, they suffer due to the lack of investment in road infrastructure. They suffer disproportionately more than larger business owners who have a lot more support so they can focus more of their time working on the business.

The cost of delays due to traffic congestion increases every year. A 2005 study showed that congestion in Melbourne cost business $1.4 billion in that year alone, with the figure expected to double in the next decade.

For the small business owner and their staff who rely on road transport, public transport being a non-option, spending several non-productive hours a day in traffic congestion is a major cost to their business. When business owners spend time in a car, rather than providing a service to their customers or finding new customers, this is a huge loss to their business.

While public transport funding is admirable, small business owners, like all road users, see funds raised through road taxes and charges largely diverted to other government programs. Most small business owners support the user pays principle and are not looking for subsidies. They do expect, however, a higher proportion of funds raised by road users to be spent in improving infrastructure.

The current budget, like all recent budgets before, refers to ever more studies and plans but no actual commitment to invest. There are 270,000 businesses with less than 5 employees in Victoria. The rate of growth in the number of these businesses is 11% per year. Small businesses are also responsible for 70% of the employment growth. Why then are the needs of this group always ignored?

Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.


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Tuesday, February 12, 2008

Your Marketing Investment


When we look at our monthly accounts in our business, we check our sales, gross profits, and then our overheads before we come to our bottom line. In our drive to increase the bottom line results we often focus on our costs, to see how we can reduce them.

We check to see if we can get our phone costs down, can we get cheaper printing, can we find low cost contractors that do what our high price ones do now? All this is good business practice, ensuring that our hard earned gross profit is not lost in overhead blow-outs.

Finally, we get to our marketing line in the overheads. This could be advertising. It could be your website, promotional products or networking organisations costs.

Marketing budgets of 5-10% of sales are not at all unusual. However, there is a temptation to treat them the same way as your other costs. If profits are being squeezed, it is often the first area to get slashed, but marketing costs are different to other costs.

The purpose of your non-marketing costs is to produce the products and deliver your services to your customers. If you can reduce these costs without affecting your sales, that is increase your productivity, you should definitely do that, and see your profits increase.

If your marketing is working, and you reduce these costs, you will, instead, reduce your sales and your profits. Marketing is an investment which should be giving you a high return. Before you start reducing your marketing spend, you need to do some analysis.

  • Look at how many customers your ads produce. What is the cost per lead, and cost per sale of your advertising?
  • Do your thank you gifts generate repeat business and referrals?
  • What business has your networking produced for you?

For each of your marketing activities, you must have a way of measuring results. You may find that some of your advertising works better than others. You have an opportunity either to improve the performance of the poorer advertising, perhaps by getting a copywriter, or dropping it and spending more where the advertising is working.

If the marketing is generating a healthy return, why would you try to save money by reducing it? If you cut successful marketing your sales loss will be larger than the cost saving. By all means, retire unsuccessful marketing that is not recovering its costs, but seek to replace it with higher return marketing.

How do you choose where to spend your marketing dollar? The answer is to test and measure everything. Only when you do that can you truly decide which of your marketing is a cost, and which is an investment.

May Your Business be as You Plan It!

Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems. He is also the author of The Five Pillars of Guaranteed Business Success.


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Thursday, December 20, 2007

The Year in Review


As the year draws to a close, it is an opportune time to have a look at the scorecard for your business. You know, the one you prepared at the beginning of this year with your 2007 goals? Did you have a scorecard with goals? How did you go?

If you did not have goals, the chances are, your results were much the same as last year and your business is pretty much where it was in 2006 and next year is looking like more of the same. This tends to be the result when you don’t set goals.

Maybe you did set goals. Did you have a plan to achieve the goals? If the answer to that question was no, the chances are you made some, but not all of your goals. The very fact that you wrote out your goals will have made a difference, because goals create a focus. However you also need a plan. That is, the steps you would take to achieve your goals. What strategies you would use, and the tactics you would employ to turn your goals into reality.

So, you had the goals, and a plan but still did not get the results you wanted? Did you actually carry out the plan? Did you track your performance against your plan? When you regularly refer back to your plan, you are far more likely to achieve your goals as this forces you to step back from the coalface and work on your business. When performance was less than expected, did you adjust the plan? While persistence is a virtue in business, the same cannot be said for hitting your head against a brick wall. Perhaps there was an easier way? Did you seek advice when things were not working? While there is a cost to getting advice, even if it is just your time, the cost of trial and error is many times higher, and very demotivating.

If you did not achieve what you wanted to achieve in 2007, when look back on the year, and the goals, the plans, the actions, the tracking and the revisions is there something you didn’t do that would have made a difference? If you want 2008 to be different you must do something different.

The definition of insanity is to do the same thing over and over again, and expect something different to happen. Make 2008 different. Find out how in:

The Five Pillars of Guaranteed Business Success

May Your Business in 2008 be as You Plan It!

Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems.


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Friday, November 30, 2007

Small's not so beautiful


AUSTRALIAN small business, in many respects, is recognised as the backbone of the economy. According to government statistics, there are more than 1.88 million small businesses, employing 3.6 million people. Their combined capitalised worth is $4.3 trillion -- more than four times that of the Australian Securities Exchange.

Yet the statistics mask the reality that most small businesses are very small, with many being home-based, and most of these micro-businesses never manage move to the next level, if they survive beyond the first few years.

"Running a business is a challenge: it's an emotional, financial and mental merry-go-round and it has become even harder with red tape, tax and professional standards being so much more complex," says Tony Steven, chief executive of the Council of Small Business of Australia. "However, the basics remain the same."

Getting back to the basics of business is one of the key themes explored by business coach Dr Greg Chapman, in a book he has just released, The Five Pillars of Guaranteed Business Success.

Chapman, who is also a Telstra Business Awards judge, says a high percentage of businesses stay small because their owners lack the vision, passion and skills to take them ahead. "What happens to most small businesses is nothing. They just stay small," he says. "Up to 98 per cent of small businesses are effectively 'micro-stayers', trapped inside a microbubble with little prospect of escaping, because they don't know how to grow."

Chapman says there are basically five reasons why micro-businesses don't move to the next level, with a lack of vision by the owner as to where the business is going to be in the future being top of the list.

"Without any direction, you really don't have any strategy, and strategy is the lever that lifts you from where you are today to where you want to be in the future," he says.

A second key reason is a lack of passion in their business, with many owners not having the commitment to take their business to a higher level. "You need the right vision to give you the passion, the commitment to stay the course and overcome the obstacles that do appear," Chapman says.

He says another reason why businesses stay small is that they don't plan, and therefore don't have the confidence to take the risks they need to take to achieve better results.

"It's not enough to have a vision and a passion; you actually need a plan to take you there. It's the roadmap; without a plan, all you really have is a dream, and we know how often they come true."

Chapman says the fourth reason why businesses stay small is that business owners don't value their time and are often working in their business rather than on their business, by performing tasks that can be delegated or outsourced.

Lastly, Chapman says business owners who fail to invest in education are also greatly limiting their growth potential. "When you value your time, you will also understand the value of knowledge," he says. "If an owner is not willing to invest in their own education and sees that as a cost instead, they have just resigned themselves to the school of hard knocks."

If business owners don't address these key factors, Chapman says, "they will be unable to grow beyond a certain level. The owner becomes frustrated and ultimately resigned to being a micro-stayer."

He says owners need to be open and honest that they are caught in a trap. "It's as if you've got a medical problem; you've got to diagnose the problem before you can do anything about it. Business owners have to be committed to really addressing their problems and doing something about it".

Over to You. What do You Think? Post Your Comments Below.


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Friday, November 09, 2007

First Impressions always Count


Does your branding link your business cards to your letterhead, to your displays and packaging, to your banners and to your Website?

Does each component of the brand come together to give a consistent message no matter what the situation?

If the customer does not connect the dots then how long does it take to loose someone if the branding is not giving the right message?

Consider the message below and then consider the speed with which potential customers make up their minds to connect to or leave your brand in any medium. Studies show Internet users make up their minds about the quality of a website in the blink of an eye. Researchers found that the brain makes decisions in just a 20th of a second of viewing a webpage. They were surprised, as they believed it would take at least 10 times longer to form an opinion. The study, published in the journal Behaviour and Information Technology, also suggests that first impressions have a lasting impact.

Speedy conclusions
The Canadian researchers showed volunteers glimpses of websites, lasting for only 50 milliseconds. The volunteers then had to rate the websites in terms of their aesthetic appeal. The researchers found that the speedily formed conclusions closely tallied with opinions of the websites had been made after much longer periods of examination. Gitte Lindgaard, lead researcher, of Carleton University in Ottawa, Canada, said, "My colleagues believed it would be impossible to really see anything in less than 500 milliseconds, Judgments were being formed almost as quickly as the eye can take in information".

Lasting impressions
The researchers also believe that quickly formed first impressions last because of what is known to psychologists as the "halo effect". If people believe a website looks good, then this positive quality will spread to other areas, such as the website's content. Since people like to be right, they will continue to use the website that made a good first impression. This will further confirm that their initial decision was a good one. Gitte Lindgaard warned "unless the first impression is favourable, visitors will be out of your site before they even know that you might be offering more than your competitors".
Richard Gill is the director of The Banner Lady.

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Wednesday, November 07, 2007

Selling a Business









The real test of business success is to see the value others place on your business. That is, how much they are prepared to pay you to own it. However, few owners see the return on their money and time spent building their business when they try to sell it.

Someone buying a business has similar considerations to someone buying a home. If the home is new or well maintained, and little expenditure is necessary to make it they way they want before moving in, the buyer will pay more. If the house is run down, and requires substantial renovation, they will insist on paying much less. Taking the analogy further, if buying a vacant block, they will have to also budget for the house to be built.

When buying a business, the comparison is between taking over a going concern, building up a run down business or starting a new business from scratch. Buyers will consider the saving in time and effort through buying a going concern that provides predictable incomes and operates smoothly when compared with one that has been managed poorly, or the effort of creating a new business.

Unfortunately, most businesses are totally dependent on their owners. When they aren’t there, nothing happens or sales drop. When a buyer looks at such a business, they will value it on its physical assets and its existing customer base. The value of the customer base may be heavily discounted if it is believed that the customers have a strong personal connection with the owner. Little or no value will be placed on the future growth potential of the business as the owner has basically done nothing to tap it. Why should a buyer pay for value that the current owner has missed. The buyer must put in the effort to unlock that potential and take all the risk if they are to be a success. They will also discount the value where it is possible key staff may leave soon after the existing owner. If there are no systems, all they are really buying is a customer list of dubious value, plus a few used assets.

Compare how a buyer values a well managed business. Along with the assets and the existing customer value, the buyer will see a marketing system which has allowed the existing owner to grow their business. They may see year on year growth in sales and profit. They will see systems in all areas of the business so if staff leave, they can bring in new staff and train them to run the business in the same way. The buyer in this case may pay 3 or 4 or even more times the annual profit of the business in addition to its other assets. (Highly successful listed companies sell for 20 times their annual earnings or more).

The difference between these two scenarios is business systems that ensure that the business runs smoothly, that there is a marketing strategy that provides predictable sales growth and systems that manage the people within the business. These systems make the success of the business independent of ownership. Whenever risk is reduced, price can be increased. The time to put in these systems is not when you are trying to sell the business. You can’t fatten a pig on market day, as one politician is regularly quoted as saying. These systems should be put in place now. They are part of your Exit Strategy.

The best time to prepare your exit strategy is when you start your business, but it is never too late.

Find out more about these strategies at:


This book, which has a forward from Tony Steven, the CEO of COSBOA, the peak small business organisation in Australia, comes with a $100 of business tools, and provides an easy to understand, step-by-step approach on how to improve your business, starting with your goals, right through to systems and sales.



Please visit Five Pillars for more information on “The Five Pillars of Guaranteed Business Success”

May Your Business be as You Plan It!


Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems.





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Tuesday, October 16, 2007

Where to Start?









When looking at your business, is it like looking at one of those houses that real estate agents love to call: “a renovator’s delight”? You know, it is basically sound structurally, but the paint is peeling, cracks are showing and the garden is a mess. It does not need a huge amount of effort, just a bit of love and attention, some elbow grease and a bit of know-how. Or is it like a sapling with shoots growing everywhere but with no clear growth direction and shallow roots?

Whatever your business looks like, when seeking to renovate or prune it into shape, the question is where to start? Should it be on your marketing or your systems, or perhaps your website or sales? The correct answer is to re-look at your goals so that every effort you make is taking your business in the direction you want it to go. Otherwise you will waste considerable time and money with unfocused strategies- scarce resources in small business. This is the difference between a light bulb and a laser beam which can cut through steel.

A systematic approach to renovating or pruning your business into shape is provided in the NEW book:

This book, which has a forward from Tony Steven, the CEO of COSBOA, the peak small business organisation in Australia, comes with a $100 of business tools, and provides an easy to understand, step-by-step approach on how to improve your business, starting with your goals, right through to systems and sales.

When you truly understand where your business is going, the job of defining a marketing strategy and putting in place systems becomes much simpler. Without this understanding, every day is a battle for survival, a hand to mouth existence. With it, every strategy you implement is about creating an unassailable position for your business in the marketplace.

Please visit Five Pillars for more information on “The Five Pillars of Guaranteed Business Success”

May Your Business be as You Plan It!

Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems.




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Tuesday, September 25, 2007

Why Most Businesses will Stay Small










This is the Preface from “The Five Pillars of Guaranteed Business Success” by Dr Greg Chapman, to be released shortly.

While many business advisers seem to preach doom and gloom for small business survival, based on my research they do not have to be so pessimistic. While there is a high attrition rate in the first few years of a business’ life, most do survive this period. A far bigger issue for most small business is not that they fail, but that they stay small. They stay micro-businesses, or Micro-Stayers.

Being a Micro-Stayer leads to its own problems. Disenchantment, and frustration are just the start, but there is another course. There is a small group of businesses that are emerging from the Micro-Stayer cave. This book is about what these Emerging Businesses have discovered, and the steps that any Micro-Stayer can take to join them.

In the Five Pillars of Guaranteed Business Success, you will learn why most businesses stay small, and the steps you must take to avoid the Micro-Stayer fate. You will learn how to utilise each of the Five Pillars in your business to enable you to increase your profits, to make it run without you, and to turn it into a saleable asset.

There is, however, one step between the business know-how contained within this book, and success. So The Five Pillars of Guaranteed Business Success also reveals what stops most business owners applying this knowledge, and how you can overcome this major obstacle.

The steps contained within this book have already been successfully applied by many small business owners, and I would love to hear how this book has helped you.

May Your Business be as You Planned It

Building a successful business is more complex than ever in the 21st century, the five pillars: planning, marketing, systems, motivation and discipline are built on the foundation stones outlined in this book.

Greg Chapman gives you the business owner a real insight into each of these areas and begins the realisation that you should not be your business, but rather you should let go and enable your business to grow without you.

Leadership is more than management and using his advice your business can serve you, assist you to live a better and less stressful lifestyle, after all you are the one who has taken the risks, put in the hard work and created your dream, you deserve it.

TONY STEVEN- CEO Council of Small Business of Australia

Please visit Five Pillars for more information on “The Five Pillars of Guaranteed Business Success”

May Your Business be as You Plan It!



Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems.



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Sunday, September 09, 2007

What it Takes To Succeed in Business









This is an edited extract from “The Five Pillars of Guaranteed Business Success” by Dr Greg Chapman, to be released shortly.


Before we look at the Five Pillars of Business Success, we will take a look at what causes business failure. And it is always one or more of the following:

· No clear business objectives established
· An unachievable or inadequate profit objective
· No sales and marketing systems
· The business is run tactically (that is day-to-day)
· No staff training programs

But by implementing the Four Pillars of Business Know-How, these five reasons for failure can be eliminated. Does that guarantee success? If you implement these Four Pillars, and you are absolutely determined to succeed- the Fifth Pillar, I can guarantee you will! To succeed, you need a certain amount of knowledge, but you don’t have to be a genius. You can hire them. In fact, they are not that expensive. You also need total commitment to your vision. When the two are put together, you will be unstoppable.

In order to succeed in business, you must first understand what makes successful businesses work. Successful businesses don’t just happen by accident. It is all very deliberate. And they all share these features:

· They have a laser-like sales and profit focus
· They use systems throughout their business
· They sell products and services that people actually want

While this sounds quite soulless, ask yourself:

Why am I in business?

Whether you are a baker, builder or broker, if the answer is not:

“To make a profit”

what you own is not a business, it is a charity.

Now there is absolutely nothing at all wrong with charities, but they have different objectives to businesses. You may also strongly feel that you are in business for some higher moral purpose- to raise funds for a charity, for example. But unless your business makes a profit, you are reducing your ability to contribute to that cause while you are trying to keep your business afloat.

The next question to ask yourself is:

What Business am I in?

Your answer should be:

“The Selling Business”

Nothing happens in business until a sale is made.

Your profit will depend on four things:

· Your available market (potential customers)
· Your ability to create selling opportunities from that market
· Your marketing & sales skills
· Your ability to make profitable sales

For most businesses, there is no lack of market opportunity, but there is a lack of strategy, plan and systems.

The old saying:

Work Smarter, Not Harder

means developing skills in each of these areas which will ultimately enable you to achieve more with less effort. Like the difference between a learner swimmer thrashing around in the water, and the Olympic swimmer who seems to glide effortlessly to the finishing line leaving barely a ripple in the water. The beginner wastes all his energy in making waves. The Olympic swimmer puts all her energy into moving forward.

In an ideal world you would attack all Five Pillars together, but owners usually don’t have the time (or patience) to do that. So if you can only do one at a time, understanding which area you should tackle first is essential.


Please Contact Dr Greg Chapman at www.GregChapman.biz for more information on “The Five Pillars of Guaranteed Business Success”

May Your Business be as You Plan It!


Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems.


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Sunday, August 26, 2007

Five Reasons Businesses Stay Small







This is an edited extract from “The Five Pillars of Guaranteed Business Success” by Dr Greg Chapman, to be released shortly.

The biggest risk for most businesses, if they survive the first year, is not whether they will fail. Most won’t. The biggest risk is that they will stay small. Whether by design or not. Recent ABS data show that 98% of micro-businesses stay that way. That is, they are Micro-Stayers.

There are a number of reasons that businesses may stay in the Micro-Stayer group. It could be a lifestyle choice. Work-Life balance is becoming more and more important to many people. It may be because they don’t have the knowledge to take their business to the next level, and become frustrated Micro-Stayers. Or they may have progressed from frustrated to resigned Micro-Stayers and have adjusted lifestyle and ambition in recognition of this.

Businesses that involuntarily stay small, the Micro-Stayers, do so for five key reasons.

1. No Vision for their business. Without a vision, it is not possible to create a plan. The business becomes directionless. Without a vision it is impossible to work out which opportunities to say yes to, and just as importantly, which ones to avoid. Owners without a vision find decision making difficult. They are fashion followers. They expend a lot of time and money trying different things then dropping them when they don’t get immediate results.

Without a vision, you cannot have a strategy. Strategy is the lever that lifts you to the next level. A strategy focuses your efforts and resources to where you will get maximum value. A Laser Beam rather than a Light Bulb. Strategy gives you the biggest Bang for your Buck. This is particularly important when you don’t have too many bucks.

2. No Passion or Commitment. Passion comes from the right vision, and creates the Commitment that will drive you to achieving your goals. If you are passionate about your business, you will be prepared to make the sacrifices in time, money and effort to achieve your goals.

Passion infects others. Your staff, your suppliers, your customers. If you have no passion for your business, why would anyone else around you? And when others believe as you do, you can turn mountains into molehills.

Commitment will drive you to persevere. Any plan will have flaws. But without commitment, you can be diverted by even the smallest obstacles to achieving your goals.

3. No Goals or Plan. On its own, vision is not enough. Your vision may be that you will be best in town, and to be the dominant player, but if you don’t set goals and plan, your vision will remain a dream, and we all know how often they come true! As you create your goals and plan, you will start identifying opportunities. Many people believe that they don’t get the opportunity, but if you don’t know what an opportunity looks like, it will pass you by.

If you continue to miss opportunities as they are presented, the chances are that your business will not grow.

Plans also create a belief in your success. If you have no plan, how can you realistically believe you can be a success? What creates belief is a great plan backed up by knowledge. If you have both of these, why wouldn’t you have the confidence that you would be successful?

4. Owners not Valuing their Time. You only have 24 hours in the day, and how you spend those hours will dictate whether you will be able to achieve your goals. It is not possible to work on your business when you are spending all your time working in it. If you are spending a lot of time doing tasks that you could pay others to do, you will never be able to grow.

But owners don’t pay others to do work because they don’t have the vision of how their business will be and the belief that their business will be a success. If you know your business will be successful, employing others to undertake work for you is just part of your plan.

5. Lack of Business Knowledge. This may be obvious, but it does not mean you have to be an expert at everything. But the fundamental business knowledge such as the concepts in this book, will enable you to seek out advice and support in those areas in which you are not expert.
When you value your time, you will also understand the value of knowledge. After all, the right kind of knowledge can greatly increase the speed at which you reach your goals. If you achieved your 2 year goals in one year, how much would that be worth to you? How much would you be prepared to invest to attain such knowledge?

Even so, people are concerned about the price of knowledge. But you can get knowledge in many ways. From buying a book. Can’t afford a book? Go to the library! Courses are fairly low cost. Individual advice is, of course, more expensive, but it is much more specific to your business and is likely to produce faster results.

If an owner is not willing to invest in their own education, and sees that as a cost instead, they have just resigned themselves to the school of hard knocks which usually extracts a far higher cost than any of the previously mentioned ways of gaining knowledge. Lack of knowledge creates a ceiling for your business.

If business owners don’t address ALL of these key factors, they are unable to grow beyond a certain level, and the owner becomes frustrated, and ultimately resigned to being a Micro-Stayer. Successfully implementing the Five Pillars will ensure that you will address all of these reasons businesses stay small.

Please Contact Dr Greg Chapman at www.GregChapman.biz for more information on “The Five Pillars of Guaranteed Business Success”

May Your Business be as You Plan It!

Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems.

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Sunday, August 12, 2007

The Fifth Pillar








Most readers of this blog will already be aware of the

Four Pillars of Guaranteed Business Success

The first version of this, as my longest and most loyal subscribers know, was only 10 pages. It was, to be honest, a piece of marketing hype. Then I created a new version of this book which was a 10,000 word marketing brochure, although it contained some real content, unlike the first version. Many subscribers have complimented me on the quality of the information of this eBook, which if you have not received your own copy, can be downloaded FREE from the link above.

Some have told me they have taken the eBook as a blueprint for their business. Maybe I provided too much information to these successful people, as they never actually engaged me as their coach, relying only on the information in the eBook. However, I am always very happy to share what I know. My philosophy has always been the more you give, the more your receive.

While the feedback from this eBook has been extremely positive, I have been dissatisfied to the extent, that while the information was very highly valued, it did not result in action by owners to improve their businesses as often as I would have liked. So this year, I decided to move from the virtual world with a physical book that describes in some detail, the action Business Owners need to take. This book is called:

The Five Pillars of Guaranteed Business Success.

One extra Pillar! The Fifth Pillar is the missing piece in the puzzle. The piece that makes the difference between thinking about success, and being successful. The book is several times the length of the original and provides a step-by-step plan for Business Success. It is due to be published in September.

To find out more about the book, you can either watch out for further information on this blog or contact me directly.

May Your Business be as You Plan It!

Dr Greg Chapman

Over to You. What do You Think? Post Your Comments Below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is Australia's Leading Advisor on Emerging Businesses and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems.

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Wednesday, August 08, 2007

Take Your brand and Network It



A brand is not a logo, but it shows the way.

Is not a product, but it addresses a customer need.

Is not an identity, but it contributes credibility and a sense of quality.

OK, What is a brand? It's the way it makes the customer feel. It's the gut feeling, the emotion created, the buzz you have when you own the feeling, all created by the product, service or organization.

Consider in your own life what gives you this feeling and can you create a way to have others feel the same way. When you achieve this people say you have a personal presence and charisma.

So in your business and business life what will allow you to develop a presence and charisma, can you create an emotion that people feel when they do business with you. When you achieve this you have a brand or you are the brand.

We have understood this from the beginning and has joined a multitude of networking organisations and attended other like-events to create The Banner Lady brand. We recommend the following Organisations where you can learn and practice the skills of creating and developing a brand.

Business Network International (BNI)
FBI Institute
Networx
Network Central
Wealthnet Entrepreneurs Program
Business Mums
Nationwide Networking
Australian Business Women's Network
Club 3004
International Women's Federation of Commence and Industry
Speed Networking
Paragon Club
n-Liven
Family Business Australia
BarterCard
Westend Business Association

You can use these types of events to drive the brand in the direction which is most beneficial to the business, taking your brand to a new level of awareness and using your brand to its advantage. The brand is not what you say it is, but what the customer says it is!

More Reading: The Brand Gap by Marty Neumeier is an exceptional book on branding.

Over to You. What do You Think? Post Your Comments Below.

Richard Gill is the director of The Banner Lady.

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Saturday, March 03, 2007

The Seven Deadly Sins of Business



While running a successful business is not easy, there are rules that you can follow that will almost certainly increase your success. And there are also sins that will guarantee your failure. Here are the Seven Deadly Sins of Business.

1. Inexplicitness

If you are not explicit in what you want to achieve for your business, you are highly unlikely to be successful. Setting out clear goals for your business allows you to develop strategies to achieve your goals and to create plans which will ultimately drive your business to success. Without goals, strategies and plans, you are just depending on luck- and how has that worked for you so far?

2. Apathy

Running a business is a major personal commitment- 24/7. And if you are apathetic about your business, it means that you will be unable to make the commitment that you need for success. Commitment requires passion. You are the closest person to your business, and if you are not passionate about it, why would your employees or customers be? If you aren’t passionate about what you are doing, find something that you are passionate about and do that instead.

3. Pride

Pride in your business is a good thing, but being so proud that you don’t ask for advice or help will seriously limit your ability to grow. No-one knows it all. Successful business owners surround themselves with smart people.

4. Inactivity

If you are waiting for others to recognise your brilliance, you may be waiting a long time. Business is generated through taking action. And the best idea in the world just remains an idea until someone takes action on it. There is no return from inactivity.

5. Non-perseverance

Giving up at the first hurdle will never result in success. Businesses seldom get it right the first time. Thomas Edison tried 10,000 different filaments before he invented the light bulb. Perseverance is essential for success.

6. Guessing

If you do not measure the response of each action and tactic of your business, from marketing to service delivery, you are just guessing about what is working and what is not. This means that you will be making bad decisions on what you should stop doing, what you try, and what you should change to improve. And while you are guessing, your competitors are improving through measuring their activities, and leaving you behind.

7. Disorganisation

If you do not organise your business, your costs will rise, your productivity will decline, and you will lose customers as your service will be inconsistent and unreliable. Systems ensure that your services are provided consistently following your best practice, no matter who is providing your service. They eliminate the cost of non-compliance, and ultimately create a saleable asset of your business. Without systems, your business will always depend on you being there and you will forever be reacting to events and fighting fires. Such a business has no long term future.

Of course there are other lesser sins that will effect your business, but if you avoid these seven, your chances of success will be greatly enhanced.

If you would like to post a comment on this article, please click on the Comments link below.


Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is a Business Coach and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems.



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Saturday, January 20, 2007

Diary of a New Business- 6. Getting the Marketing Right





As in any new business, the marketing was critical. It doesn’t matter how good your product or service is, if no one knows about it, you have no business. The idea of if you build it, they will come, is just the stuff of movies. Especially on the internet.

For the Australian Business Coaching Club, being an online business, eMarketing was critical. But not enough on its own. However, I also had an advantage- the pre-existing marketing infrastructure of Empower Business Solutions, the parent of the Australian Business Coaching Club.

But, before anything else I had to understand my target market.

Empower Business Solutions target market was for small businesses with a profit of greater than $100,000 but with fewer than 50 employees. The market for the new Australian Business Coaching Club would be for businesses smaller than the target market for Empower Business Solutions. And I was aware that many people on my Empower Business Solutions mailing list were already in that category. These were people ideally suited for the new business, but not ready for my existing business.

The Australian Business Coaching Club was not designed for start-ups, although they would benefit. It was designed for the micro-businesses. The solopreneur, and one-man bands. Businesses that had already started, had some history, but were struggling on what they should do for their next phase of growth. They were also unable to afford private coaching. I was already attracting many of these leads to my existing website, just due to its prominence in the search engine listings. But this business would need its own, far more focused campaigns.

Step two was to develop a website more in keeping with making an online sale to my target market. On the Empower Business Solutions website, the marketing process was to establish sufficient online credibility and a call to action that would ultimately result in an offline contact, and an offline sale. For the Australian Business Coaching Club website, the whole sales process was to be online.

When you compare the two websites, you can see a totally different marketing philosophy. On the new website, you can see, firstly, it is targeted specifically for the micro-business owner. This site would not appeal to my ideal Empower Business Solutions client. Secondly, the website copy is far more sales focused. It also has more web technology driving the website- a far higher level of automation, as is essential for a lower cost service- but more on that in another posting.

Getting the website right was critical for the business. As it was going to succeed or fail due to its web presence, I devoted a very significant amount of resources to its development. As well as the marketing technology, what is also not visible to the visitor, is the service delivery- the members area- again, watch out for a future posting for more on that.

So the critical success factor for this website was its ability to make online sales.

The copy was important, as was the follow-up strategy, as most people would not make a decision to buy from an initial visit to the site. So the website was designed so that contact could be maintained after the initial visit until they were either ready to join, or unsubscribed.

But this was still not enough. I had to have a strategy to generate traffic leads for the website.

If you are building a website have you worked out your eMarketing Strategy?

The next article in The Diary of a New Business will be: Generating Leads.

If you would like to post a comment on this article, please click on the Comments link below.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is a Business Coach and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems.

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Monday, December 18, 2006

Diary of a New Business- 5. The Critical Success Factors





In the last chapter we reality checked the business model I wanted to use. This was an online, one to many coaching model. But for it to work, I needed to identify the critical success factors, the areas that required special attention, whether I had the skill in them or not. Particularly if I didn’t have the skill!

The first factor I identified, was that this business would live or die on Marketing, particularly eMarketing. The concept was that most clients would be drawn to the business through online marketing.

But there are two fundamental steps in eMarketing. The first is traffic generation. The second step was the conversion of traffic to sales. Now with my existing business, this was done with a particular style of website which would result in a call to action, with the clients requesting a consultation.

But in the new business, I could not afford to give away consultations, as the investment for clients had been drastically reduced. The major difference between the businesses, was that while for private coaching, the sale was made offline, for the new business, the sale had to be made online. This was a major difference in the business models and would require a totally different approach.

If you visit both http://www.empowersolutions.com.au/ and http://www.australianbusinesscoachingclub.com.au/ you will see a totally different marketing approach.

But I did not want to rely on online marketing alone. It was also important to establish offline marketing as well to promote the business through other channels. This ultimately created opportunities I had not even conceived of at this stage.

The next step was to recognise that the level of sophistication of the technology for the online coaching site was an order of magnitude greater than the private coaching site. While there are many bells and whistles on the Empower site, it was basically a lead generator site. Once people became clients, they did not need to reference the site again. The new website was also to be a service delivery vehicle, requiring a certain level of automation to reduce the costs.

But even the marketing component of the new site required greater sophistication, as it had to manage and convert a higher volume of traffic in order to generate the level of sales to give a return on the investment in time and money.

So technology was also a critical success factor.

If I was successful in attracting clients only to lose them in a month or two, the business would not be a success. Therefore, the retention strategy was also a critical success factor. This came in two components, ongoing marketing strategies, and the quality of the service content.

And finally, as the costs were to be slashed, the business processes had to be as efficient as possible and I needed to be able to leverage my time. There had to be the right mixture of personal attention, and seamless support.

There were, of course, many other components to be considered, but these were the Critical Success Factors. The ones, that if I did not get right, would result in business failure. So I had to develop a plan to address each of these, before I could get started.

What are the Critical Success Factors for Your Business? Do you have a plan to address them?

If you want to ask questions or make a comment on Critical Success factors, please post a comment below.

The next article in this Diary of a New Business will be: Getting the Marketing Right.

Dr Greg Chapman is the Director of Empower Business Solutions and The Australian Business Coaching Club and is a Business Coach and provides Coaching and Consulting advice to Australian Small Business Owners in Marketing & Business Strategies Planning & Systems.

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Friday, December 15, 2006

Public Speaking Myths Debunked


There are some myths about public speaking that need debunking. Here are some of the and the truths:

One myth is that speaking in public is innate. In other words, some people can do it; others can’t.

The truth is that almost anyone can become an excellent public speaker if they know what to do and how to do it. Research has shown that it is 80% skill and 20% “gift of the gab”. The natural leaders and extroverts are given many more opportunities to speak up. They often volunteer to “say a few words”. Hence, they get more practice and become more confident and competent. The reluctant speaker can be taught how to learn tricks and methods. The 5Ps (prior practice prevents poor performance) helps as does many other tips.

A second myth is that you do not need to look at your audience. You can look above them or just scan the room in a vague sort of way.

The truth is that you must look at your audience. How else can you tell that they are responding to you? And this is the way to connect with them, which is exactly what a good speech does! When you are showing visual aids, you must still look at your audience and not the slide or power point. (You can quickly scan the monitor to make sure which slide is up) otherwise you may not know how long to leave a visual up there.

A third myth is related to the second one: imagine your audience naked!

What an off putting idea! Seriously, would you really like to strip middle aged men and women naked as you talk? You would probably burst out laughing! Besides, it will take your mind off what you are saying. Keeping your mind on what you are saying, stops you going blank and focuses you on your topic, which is what you should be thinking about 100% of the time!

Another myth is that it is okay to read a speech.

No, it is not! You can have the whole thing written out if you need to. However, you are better off with dot point notes and clear sequence ready. You need to learn the first bit off by heart and especially the last bit. Use “ready, aim fire” to say your speech. That means you look down when you need to, to see what is next. Look up (aim) and then “fire” the words at a particular person or people.

The last one that is also wrong is that a speech is like an essay.

No, it’s not! A speech has some common elements: Introduction, body, conclusion. Metaphors work well in both and language is important. However, in an essay, you need

Judith Field is the director of Direct Speech.

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